On 12/30/2017 3:47 PM, rjframe wrote:
He does have a point. At work, people often email me directly, or stop me
in the hallway, to report things that belong on the issue tracker. I
consistently tell people that if I don't fix something the same day, it
likely isn't going to happen unless it's on the issue tracker, yet again
and again they'll tell me of a problem in person, quite often when I've
left my organizer in my office.
There is an official method of dealing with bugs, so that needs to be the
system used, and consistently used. If the current system is insufficient,
it should be improved or replaced, but you can't run reports from IRC or
the NG.
You're exactly right.
Before Brad Roberts set up bugzilla, the bug reporting system was an email
folder on my system. Such a thing does not scale, was completely disorganized
and erratic, was not accessible by anyone but me, etc.
Having a centralized, organized, professional bug reporting system is the *only*
practical way of managing bug reports, discussions about them, status,
statistics, and resolutions.
Verbal reports, emails, forum postings, chat logs, reddit, etc., is completely
impractical as a bug reporting system once a project exceeds a certain size, and
D exceeded that threshold a long, long time ago.
While filing a bugzilla issue does not guarantee action, not filing an issue
pretty much guarantees no action.
