On Friday, March 09, 2018 15:26:24 Luís Marques via Digitalmars-d wrote: > I'm not impressed with the conference hotel so far. Here's a > summary of my interactions with them: > > Feb-6: I send an email to [email protected] with the > keyword D-Conf in the subject line, as indicated in the > conference page. I ask for a reservation between 30-04-2018 and > 6-05-2018 (6 nights), since it was cheaper to stay an extra > night, as the plane ticket that day was less expensive. > > Feb-9: I get an email asking to which hotel I would like to > reserve. I hadn't notice it was a chain of hotels, but I'm > surprised the special keyword didn't let them determine that > automatically. I reply that I want a reservation for the NH > München Messe, with the DConf conference special rate. > > Feb-13: I send them an email saying I continue to await their > reply. > > Feb-14: They reply with a proposal. They have a different rate > for 30.04.2018, because that's not included in the conference > special. Fine. Here I had some other expenses on my credit card, > so I decide to wait some days for that to sort out. > > Feb-20: They reply again with a seemingly similar email (not > really! more on that later). > > Feb-21: I reply to confirm that I want to book. I send them my CC > number and name, and ask if they need the CVV too. > > Feb-23: They say they need the expiry date. (why didn't they just > say what CC details they needed in the original email?...). I > reply with the needed data. > > Mar-1: I ask if my reservation has been made > > Mar-2: They confirm my reservation. Unfortunately, it seems that > on the Feb-20 email they had changed the reservation dates to > "From 01.05.2018 to 05.05.2018 and from 05.05.2018 to > 06.05.2018". I hadn't noticed that. So one night is missing. I > reply to them explaining the situation and asking for a change. > > Mar-9: I send them an email saying I continue to await a > correction to my reservation.
I had similar problems (though they never asked for my CC number via e-mail, and I don't know what I would have done if they had, since I won't give that via e-mail). After I _finally_ got an e-mail with a reservation number, and they'd screwed up the dates, rather than play more e-mail tag, I called one of the numbers listed in that e-mail and (after getting passed around a fair bit) managed to talk to someone who could speak and English and fix my reservation - and who I could ask how I was supposed to pay, since they'd never asked for any form of money in any of the e-mails i got sent (so I gave my CC number over the phone). I don't know what their normal rates are, so I don't know how much money going through this process saved me, but I suspect that it would have been far easier to just book the room through their website and pay the extra money than deal with playing e-mail tag and then getting passed around on the phone until I managed to get to the right person to fix my reservation. I did finally get it all sorted out though. - Jonathan M Davis
