One important metric we currently neglect is the date of the
oldest bug or pull request. If we work on improving that with
each release, we give a submitter confidence that their bug
will be resolved in reasonable time. A simple policy like
"address the oldest 3 bugzilla entries in each release" would
be very healthy.
Andrei
I agree 100%. Many developers of "open" software projects make a
big mistake by ignoring users' feedbacks, and then wonder why
people suddenly stop reporting problems, and even more
importantly - why they stopped sending patches.
Well-done!
