MARKSHARE TRAINING
PEOPLE DEVELOPMENT
www.marksharetraining.co.id


Untuk pendaftaran atau informasi lebih lengkap, silahkan hubungi :
Sdri. SARI
Telp. 021.5793 2035 / 0858 9026 0140
E-mail : s...@marksharetraining.co.id / d.sari131...@gmail.com
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EFFECTIVE COMMUNICATION & INTERPERSONAL SKILL
Hotel Oria Jakarta , 20 – 21  Oktober 2016

TOPIK PEMBAHASAN
1.      The Power of Interpersonal Skills at Work
•        What are Interpersonal Skills
•        The Importance of Effective Communication
•        Typical Communication Challenges
•        Effects of Poor Communication
•        Barriers to Effective Communication
•        Group Activity 
2.      Successful Interpersonal Skills 
•        Using the Right Words
o   What You Say vs How it is Interpreted
o   What are the Words to Avoid?
o   Choosing Positive Words
•        Body Language
o   Eye Contact
o   Greeting the Customers
o   Standing and Sitting Postures
o   Walking Confidently
o   Facial Expressions and Gestures
3.      Enhancing Your Emotional Quotient
•        Developing Self Awareness
•        Managing Emotions
•        Improving Motivation
•        Improving Empathy
•        Improving Social Skills
4.      Building Relationships at Work
•        Building Rapport and Maintaining Relationships
•        Personality Profiling
•        Understanding the Different Personality Traits 
•        How to Handle Different Personalities
5.      Influential Communication Dynamics
•        The 5-Step Process for Influencing Skills
•        Sharpening Your Influencing Skills
•        The Four Patterns of Influence
•        Influencing Different Personality Types
6.      Managing Difficult People
•        Types of Difficult People
•        Handling Difficult People Professionally
•        Handling Conflict Tactfully
  
Investasi
Full Fare : Rp. 4.500.000,-/Peserta
Group ( 3 orang )  : Rp. 4.000.000/peserta


NOTANGGALJUDUL TRAININGKET


120 - 21 SeptProfessional Debt Collection : The Getting Paidalmost running
221-SepTelemarketing Skillconfirm running
322 - 23 SeptExtraordinary Journalism Corporate Websitealmost running
422 - 23 SeptBandung : Total Quality Management ( TQM )almost running
526 - 27 SeptEsthablishing Service Excellencealmost running
627 - 28 SeptHandling Complaint & Difficult customerconfirm running
728 - 29 septManaging Office & Filing Systemalmost running
829 - 30 septFinancial Control Managementalmost running
929 - 30 SeptPayroll Adm System  Implementation with excel 2007 / 2010almost 
running
1029 - 30 SeptBALI :Supervisory Skill : Be Great Supervisoralmost running
1129 - 30 septStrategic Vendor & Sourcing Managementconfirm running
NOTANGGALJUDUL TRAININGKeterangan


14 - 5 Okt Strategi penerapan Compliance & risk management sektor keuangan non 
Bankalmost running
24- 5 OktBasic Accountingalmost running
36 - 7 OktMaintenance of Buildingconfirm running
47 Okt Powerpoint Do Moreconfirm running
510 - 11 OktFinancial Statement Analyst ( FSA )almost running
611 - 12 OktCorporate Journalismconfirm running
713 - 14 OktAdvanced Selling skill for Maximum profitalmost running
813 - 14 Okt Best practice Warehouse Managementconfirm running
917 OktBusiness Process Mappingalmost running
1017 - 18 OktGeneral Affairs Development Program ( GA )almost running
1118 - 19 OktFinance for Finance Executive ( FINON )almost running
1220 - 21 OktProfesional Secretary development Programalmost running
1325 - 26 OktTechnical Report Writing ( TRW )almost running
1425 - 26 Oktnegotiation for Purchasingconfirm running
1526 - 27 Oktnew product Development ( NPD )almost running
1627 - 28 OktContract & tender management in Procurementalmost running
Luar Kota
16 - 7 OktSurabaya : Risk Based Internal Auditconfirm running
26 - 7 OktBALI : Training For Trainers ( TFT )almost running
36 - 7 OktBandung : Effektif Time Managementalmost running
420 - 21 OktSurabaya : Risk Management berbasis ISO 31000almost running
520 - 21 OktBandung :Total Quality Management ( TQM )almost running
620 - 21 OktBatam : Supervisory Skillalmost running
720 - 21 OktBandung : Procurement & Supply chain managamentalmost running
827 - 28 OktBALI : Leadership & managerial Skillalmost running
927 - 28 OktBALI : Talent managementalmost running
1027 - 28 OktBALI : Training Needs Analyst ( TNA )almost running
1127 - 28 OktSurabaya : Presentation & negotiation Skillalmost running
1227 - 28 OktSurabaya : problem Solving & Decision Makingalmost running
For More Info & Registration Call Us :
021 – 5793 2035  / 0858 9026 0140 ( SARI )
d.sari131...@gmail.com / s...@marksharetraining.co.id

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