*Hi,* *Please send the updated resumes for your consultants for the below requirement with contact details and the rate confirmation for $30/hr on c2c.*
*Role: Remedy/AlarmPoint Administrator * *Location: Marlborough, MA* *Duration: at least 9 months* *Description: * Responsible for administrative tasks associated with the support of Remedy and AlarmPoint. This individual will work closely with the Sr. Remedy Administrator to service requests and questions regarding Remedy. The individual will also be responsible for configuration of users and support groups in Remedy and AlarmPoint. *Responsibilities: * · Manage Remedy user accounts and support group membership · Provide assistance to Remedy users in configuring profiles · Configure Remedy templates · Maintain Remedy configuration items including product catalogs and SLAs · Instruct support group members in the use of Remedy · Develop and deploy Remedy reports · Provide Remedy management reports · Manage AlarmPoint configuration · Manage AlarmPoint user accounts and support group membership · Assist with the installation of patches and customizations to production and test Remedy and AlarmPoint. · Assist with configuration of production and test environments · Assist with systems and regression testing · Create and maintain systems and support documentation including systems topology and architecture diagrams Technical Qualifications: · 3+ years of BMC Remedy ITSM administration and support - Remedy version 7 a plus - ITIL foundation certification a plus · AlarmPoint Professional, vers. 3.2/4.0 installation and configuration - WCTP, SMTP, SNPP and SMS protocols - TAP and GSM modem configuration - AlarmPoint notification scripts - Remedy/AlarmPoint integration a plus · Crystal Reports development - Crystal Enterprise Server a plus · Familiarity with wiki-based knowledge management systems - Experience with Confluence enterprise wiki a plus · Microsoft Visio Non-Technical · Excellent written and verbal communication and organizational skills Qualifications · Ability to work independently and without supervision *Thanks and Regards Pramod Kumar/Abhi Recruitment and Resource Management Virtusoft Inc [EMAIL PROTECTED] 617-264-0974 Tel 877-570-0923 Fax www.virtusoft.us * --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "DIRECT CLIENT IT NEED" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/direct-client-it-need?hl=en -~----------~----~----~----~------~----~------~--~---
