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looking for a Amdocs Support Specialist for our Atlanta, GA team. Responsibilities include, but are not limited to the following: - Application support for the global CRM Solution Amdocs Clarify - Responds to users for support requests; setting appropriate expectations for resolution time - Manage customer relationships ensuring customer satisfaction - Provide technical assistance as necessary to end users and development staff - Constantly look for and develop innovative solutions / ideas that will improve customer experience and/or increase efficiency - Assist in application implementation or enhancements (i.e. quarterly releases of CRM- Clarify, and/or implementation of new tools such as telecom software upgrades Qualifications Required Skills: - Bachelor's degree in Computer Science, Information Systems or equivalent educational / work experience - 3+ years experience in Amdocs Clarify application support - 5+ years experience in IT application support - Experience with MS SQL Server - Understanding Tuxedo & WebLogic, VB.Net is a plus - Knowledge in Call Center business processes ** Sareen Bhaskaran Resource Manager Prosoft Cyberworld Group 630-371-0530 ext 145 [email protected] please log into my official group for nonsap reqs and hotlist [email protected] --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "DIRECT CLIENT IT NEED" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/direct-client-it-need?hl=en -~----------~----~----~----~------~----~------~--~---
