Hi ALL,
Please send me the matching resumes to [email protected] ASAP Job Title: ISS Triole Application Support Specialist Location: Richardson, TX Duration: 8 Months Rate : $55.00 per hour C2C Job Description: This role supports the technologies deployed within Fujitsu America Service Desks arena, to execute services for internal and external customers, including incident, problem a! nd change management, productivity tools and BI and systems reporting. Education and Experience: Associate Degree in Computer Science or equivalent experience. 3- 5 years of related Service Desk experience. Experience of supporting Microsoft technologies. Experience in CA, Service Desk. Ability to work with the business community in an analyst-to-solution role. Project and/or supervisory experience required. Excellent verbal and written communication skills. Technical Skills: CA Service Desk r11 CA Unicenter Desktop & Systems Management CA CMDB Job Responsibilities/Primary responsibilities include: Primary contact to the Services Desks to ensure optimum system performance Day to day maintenace of the Triole services suite of applications, including: CA Service Desk CA Unicenter CA CMDB Solutions development based on the above tools set. Continually work to improve the performance and reliability of application suite deployed within the Service Desk arena. Implement new functionality and modifications to Service Desk applications as required. Liaise with business users to ensure technical needs are addressed. Promote high level customer service for all service related calls. Provide on-call after hours support as required for business critical systems. Promote and support FAI, I.S.S. strategies within the department and externally to our customers. Maintain Service Desk systems in accordance to agreed SLA. Seek improvement in technical abilities by keeping abreast new technologies and continually training in our field. Regards, Dinesh Atlantis Technologies Inc Cumming, GA - 30040 Phone: 770 783 2102 LinkedIn --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "DIRECT CLIENT IT NEED" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/direct-client-it-need?hl=en -~----------~----~----~----~------~----~------~--~---
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