Title: Lead Systems Architect Location: Fostercity, CA
Duration: 12+ months Pay Rate: Negotiable Please do not submit less than 15 years resumes Job Description: This Technology role under the Global CRM Corporate Systems will be responsible for the overall technical solutions of Visa CRM systems and application-specific technical aspects of the Visa CRM, including architecture, infrastructure, interfaces, data architecture, access control, customization decisions, security compliance, quality control, delivery readiness, and ongoing support and maintenance. The candidate will lead and direct technical resources to deliver the right Technology capabilities to meet business requirements and IT standards * Objectives of cost and risk reduction. RESPONSIBILITIES: Technical Leadership * Translate business requirements, architecture, development, and implementation of appropriate applications using standard coding practices. Conversely, explain technical capabilities, considerations and features in business terms. * Integration and implementation of packaged solutions where the business case is met. * Identify and deliver the right capabilities for the CRM applications optimization and consolidation, Siebel application upgrade, master data management, Siebel Analytics, integration middleware, knowledge and content management, workflow. * Align solutions with the Visa enterprise architecture standards and coordinate the ongoing and final decisions with the CTO Office. * Establish, manage and promote CRM development standards, policies and best practices. * Validate project estimations and plans to ensure that all technical aspects are taken into consideration. Provide input and expertise on technical tasks, dependencies, risks, and options. Review and assess impact of proposed scope changes on the long-term objectives. * Identify technical resource requirements for each project, including resources working on the project, SMEs and cross-organizational dependencies. * Technical coordination of a significant number of resources at different onshore and offshore locations globally, and system integration partners. * Assist in defining and implementing vendor governance and control process for all outsourced partnerships and engagements. * Provide ongoing direction and analysis of trends and opportunities. Partner with Technology Operations on system performance, reliability, and service support levels by measuring key processes and integrating continuous improvement. * Prepare and deliver communications regarding Technology's strategies, initiatives, and performance to internal and external audiences. * Product analysis and selection, and existing system analysis and recommendations. * Support executive management and project teams in technology decisions and implementation of technology strategy. * Serve as the SME representing CRM Technology at the Visa enterprise architecture level. * Serve as escalation and communication point for all technical issues. * Assist in prioritizing/aligning/approving funding and resources and business case justification in partnership with all Technology groups. * Make technical decisions to support Conduct technical CRM workshops/meetings to support the implementation of technical solutions. * Maintain in-depth, up-to-date knowledge of standards, guidelines, trends as they apply to the field of software architecture and CRM. * Provide the technical leadership and mentorship for the staff. REQUIREMENTS: * 15+ years of software development * 6-8+ years of intensive experience in CRM / packaged applications * Proven success in large-scale implementations involving complex corporate environments, and consolidation of various systems on a single platform. * In-depth experience with Siebel OLTP and OLAP architecture, infrastructure, development, administration, access control. * Must have full Software Development life cycle experience. * Extensive experience in shaping a strategic vision, driving execution and leading change. * Hands-on knowledge of the each stage of the software development lifecycle and best practices for system development, testing, implementations, maintenance and support. * Practical understanding of the best-in-class CRM technologies. * Strong leadership and motivational skills to ensure that technology solutions continuously meet the evolving needs of the business. * Solid working understanding of the Technology organization and its operations. * Global/International experience and the ability to work across cultures and time zones. * Comfortable in an environment of rapid change and ambiguity with the ability to make decisions understanding the risk. * Ability to deliver creative technical solutions to business problems. * Motivated by the long term. Results driven, ensuring short-term goals are achieved that support long-term initiatives with an appropriate sense of urgency. * Ability to work efficiently, managing timelines and expectations, and producing high-quality deliverables. * Experience with environment sizing for all tiers, multiple servers, load balancing, and failover/disaster recovery. * Experience with Siebel/Oracle CRM and Analytics, and with upgrading Siebel applications. * Experience with implementing complex solutions involving Web Services, SOA, XML. * Excellent documentation skills. * Outstanding communication skills and ability to explain and showcase your technical decisions to various audiences. * Additional work in domains such as contact centers, online, and business process and workflow management is a plus. Thanks for your support, Andy Smith | Recruiter | Metasense Inc NJ SBE | MBE | WBE Certified Tel : 201-793-8747 Fax: 856-475-0555 100 Technology Way, Suite 320 | Mt. Laurel, NJ 08054 [EMAIL PROTECTED] | http://www.metasenseusa.com <http://www.metasenseusa.com/> P Save trees. Print Only When Necessary MetaSense Inc. is a Professional Services, Staff Augmentation, Web Design, Call Center, BPO Company with offices located in Mt. Laurel, NJ, Voorhees, NJ and India. MetaSense specializes in the delivery of cost effective, high-value Information Technology and Business Solutions since its inception in 1999. The information contained in this e-mail transmission is confidential and may be privileged. It is intended only for the addressee(s) stated above. If you are not an addressee, any use, dissemination, distribution, publication, or copying of the information contained in this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately notify us by telephone or e-mail to sender and delete the e-mail from your system. Note: We respect your online privacy. This is not an unsolicited mail. 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