Duration - 4 to 6 Month(s)

City - Chevy Chase- Maryland


*Required Skills*

BMC

Service

Impact

Manager

Event

BEM

Remedy

Tivoli



*Representative tasks include but are not limited to:*



-Assist client with evolution of event maturity efforts;

-Assist with the development of BEM Rules;

-SIM configuration and customization;

-Develop service model and perform service modeling;

-Creating impact severities;

-Performing event correlation;

-Assist with root cause analysis of service events;

-Utilize SIM to analyze outages and degradation of IT performance;

-Provide skills transfer.



1.) BMC Remedy and the service desk suite and asset.

2.) BMC Atrium CMDB both 2.x and 7.x as well as migration experience and
reconciliation experience.

3.) BMC Integration Manager

4.) BMC Event Manager including advanced rule writing and event management.

5.) BMC Patrol Event Manager including PEM to BEM migration of events.

6.) BMC Patrol

7.) Tivoli TADDM and experience with discovery data to BMC Atrium and
experience with placing data in BMC Atrium 2. and 7.x.

8.) BMC Service Impact Manager (SIM) and the creation of service models and
models from events based upon event rules.





9.) BMC Service Model Editor

10.) Service Catalogs and creating them

11.) BMC Impact Manager the entire product

12.) BMC Event Adaptor and the creation of adaptors

13.) BMC Event Management Reporting

14.) ITIL

15.) ITSM and ITSM processes and the creation of processes

16.) BMC Event and Impact cell development

17.) BMC Portal and Portal development

18.) BMC Event Listener development

19.) BMC CDM both 2.x and 7.x

20.) CI creation and foundation

21.) Asset Management

22.) Configuration Management



BMC "Service Impact Manager" (SIM) configuration and customization;

Develop service model and perform service modeling;

Creating impact severities;

Performing event correlation;

Assist with root cause analysis of service events;

Utilize SIM to analyze outages and degradation of IT performance;

Provide skills transfer.



Mark
Syscom Technologies, Inc.
Phone: 703-565-2313
Fax: 703-991-5645
[email protected]

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