*FAST MOVING REQ*


*SAP Service Management Lead*

*Location:**      Chicago, IL
**Length:**        3+ months*

*Rate:**           $65hr all inc.*

*Interview:**     Phone*



*JOB DESCRIPTION *

* REQUIRED SKILLS:*

.*General Requirements:*

o        Be an IT liaison to the service management business group in the
Service management area.

o        Minimum of 4-5 full lifecycle implementation in SAP Service
environments as a team lead (SAP-ERP and SAP-CRM).

o        Extensive Service business process knowledge (High-Tech industry
experience preferred) a must

o        Ability to independently conduct business workshop in front of a
large business group.

o        Ability to lead and manage mid-size to large teams (6 – 10+)

o        Excellent communication skills – written and verbal

·         *SAP ERP/CRM Knowledge:*

o        Ability to configure and demonstrate a proof of concept to the
business user.

o        Knowledge of CRM-CIC is a must.

o        Knowledge in the business process areas like Customer Self help,
Call intake management, Call screening management, Service scheduling &
dispatch, Field service execution and operational reporting is required.

o        Knowledge about CRM contract management is a must.

o        Integration knowledge with ERP SD, FI and MM process area is
required.

o        Knowledge about *Usage Based Billing (UBB)* and milestone billing
is a must.

o        Deep understanding of SAP-CRM and SAP-ERP integration in service
related processes.

·         *Nice to Have:*

o        *Knowledge about Leasing, rental agreements  *

o        *Knowledge about High deal (SAP partner product)  *

o        *Knowledge about Clicksoft (SAP partner product)  *

o        *Knowledge about Service product configuration *



 Let me know if u have any one for this position.




 *Thanks & Regards, *



*Prakash *

*Techstar Consulting Inc *

*             "Certified Woman Owned Minority Business Enterprise (WMBE)" *

*1300 West Walnut Hill Lane****, ***

*Suite**** 252**, Irving, TX 75038 ***

*Direct: 972 -999-1612 *

*Fax: (214) 292 8874 ***

*E-mail: **[email protected]* <[email protected]>* ***

*www.techstarcinc.com* <http://www.techstarcinc.com/>*  ***

*[email protected]* <[email protected]>*  *

*[email protected]* <[email protected]>* ***

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