Hello There, I have the following positions open. Please let me know. *Help Desk Specialist* *Duration:* 6 to 9 months *Location:* Washington DC *Rate:* $ 45 on c2c/1099
*Locals preferred.* Main Job Tasks and Responsibilities * Respond to requests for technical assistance in person, via phone, electronically * Provide level two support to help desk technicians * Log all help desk interactions, and prepare activity reports * Provide assistance in areas of project management and running and managing large projects. * Manage operations, projects and administer help desk software * Identify and escalate situations requiring urgent attention * Track and route problems and requests and document resolutions * Manage Software Licenses, Installations, and Documentation * Provide Office 2007 Support and Training * Provide assistance in areas of project management and running and managing large project * Determine team training needs and oversee team development plan * Manage accuracy and timeliness of resource time reporting Experience . IT working knowledge of fundamental operations of relevant software, hardware and other equipment . knowledge of relevant technical call tracking applications . knowledge and experience of customer service practices . Related IT experience and training Key Competencies * Must have exposure with running projects, or involvement within a large scale project -Demonstrated exposure with running projects, or involvement within a large scale project or project management experience * Oral and written communication skills * Customer service orientation * Excellent Work Ethic (punctual, self-motivated, team player.) * Problem analysis/Solving/Adaptability * Planning, organizing and attention to detail I look forward to hear from you and hope that I can be a help in your job quest. Thanks! Bonnie Borooah Recruiter P: 347-414-9346 E: [email protected] ___________________________________________________________ Also Check: *Google Group*: Xrecnet <http://groups.google.com/group/xrecnet?hl=en> - An IT Recruiters Network for US IT requirements. *Blog*: http://xrecnet.blogspot.com *Twitter*: http://twitter.com/Xrecnet *LinkedIn*: http://www.linkedin.com/in/xrecnet -- You received this message because you are subscribed to the Google Groups "Hot List" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/directclienteq?hl=en.
