Dear All, If you have anyone with you for the following position, please send the suitable resume along with Contact Details, Current Location and Pay Rate as soon as possible.
Kindly share suitable resumes ASAP to [email protected] Your earlier reply would be highly appreciated. *Sr. BA position* *Location- Chicago IL * *Duration- 6-12 months * *The manager is looking for someone who has done BA work for Java Development projects... * * Also experience with SLA and OLA... Below is a description of the position. Again they do not hqave to be a Developer but have worked with Java Developers and know the technology...* *SL is a web based application developed using Java ( Struts, Spring, hibernate, ibatis, JBPM workflow tool, Mapforce ) and MySQL.* *We use Jboss 4.0.5.GA <http://4.0.5.GA> application server to deploy.* *To support this application we are using wily, putty, winscp, Eclipse.* The IT Support Services Lead acts as the primary contact for all technical issues related to the assigned highly complex business application system(s). The Lead is expected to provide support and mentorship to IT Services Technicians in solving complicated technical support issues for the assigned business application(s), and maintain up to date knowledge and awareness of the application product life-cycle, its dependencies and importance to the business. Manage daily service support functions for the assigned business applications and serve as a direct point of contact between I&TG BU Engagement Team and SSM Service Support Team. Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with IT Performance, Service, Maintenance and Quality Management. Gather service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to IT Services to improve metrics and customer satisfaction. Provide guidance to IT Services staff, exhibiting qualities that inspire and motivate team members to higher levels of technical expertise and service. Ensure alignment of IT service solutions to Business priorities and needs. Ensure SLAs/OLAs in place to support any new services. Analyze and review actual service performance against SLAs and OLAs. Provide regular analytics and reports to Support Service Management and the responsible IT Business Engagement stakeholders and teams. Review SLA/OLA targets and metrics where necessary Review third party underpinning agreements where necessary. Communicate and gain customer understanding prior to agreeing on appropriate actions to resolve production issues or improve application stability/performance. Initiate and coordinate actions to maintain or improve services. Participate and provide input as requested in the development and maintenance of business continuance policies and procedures for the department. Ensure adherence to critical compliance such as SOX, PCI, etc. Execute based on a set of defined support strategies that will deliver appropriate level of IT services to the SHC business while reducing the cost of the delivery of these services. Follow ITIL framework and assist in identifying business drivers, formulating new and streamline existing IT service support processes to enhance the efficiency and cost of service offerings. Continuously seek opportunities to enhance and improve service support related processes, the tools, as well as integration points with other processes, including Incident and Problem Management. Provide mentoring for Service Support matrix team members. Maintain up-to-date knowledge by demonstrating strong motivation in continuous learning of latest methodologies and applications in improving IT service support practices. Maintain thorough knowledge in understanding the functional and hierarchical dependencies that affect missioncritical and production environments for the assigned business applications SKILLS: BS degree in Computer Science, Engineering or equivalent. Minimum five (5) years proven track record in a service support role in a large global IT environment. Use sound business judgment when making decisions or recommendations based on solid facts, evaluation of alternatives, and weighing of pros and cons, and is able to present and defend decisions and recommendations with confidence Demonstrated experience in driving Process Improvement initiatives A strong understanding of Service Level Agreements and their application "Experience in producing high-quality deliverables in a matrixed organization. Specifically, where the quality of the work is dependent on others Customer-driven, result-oriented service commitment Ability to learn in-depth knowledge of a wide variety of hardware and software systems, and business unit missioncritical functionalities and dependencies Strong analytical skills with the proven ability to perform in a fast-paced environment and under time constraints while keeping attention to details Strong communication skills (both oral and written) Strong interpersonal and relationship building skills Ability to react immediately to real time situations, exercising sound judgment in meeting service expectations of the customer and IT Support Service. Ability to handle high pressure situations in a productive and professional way Ability to stimulate creative thinking when approaching new situations Ability to understand and prioritize business objectives Ability to construct an approach/plan for the execution of priorities -- You received this message because you are subscribed to the Google Groups "Hot List" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/directclienteq. For more options, visit https://groups.google.com/groups/opt_out.
