Hi,
Good Morning.
I hope you are doing great!!
We are seeking for senior Service-Now Developers for CA area. It is a
6+ months contract assignment and it is through one of my preferred vendor.
Could you please go through the below job description and please send me
your consultants updated resume.
Location :- Belmont, California
Duration :- 12 Months
Develop and continuously improve operational metrics for SE Service
Management. Report on key performance indicators, service level compliance,
and trending analysis for MIS management.
Maintain and perform compliance monitoring of the Release, Change, Problem
and Incident Management process, policies and procedures.
Participate in the analysis, development and maintenance of operational
metrics, scorecards, dashboards, issue tracking and status reports,
ensuring deadlines are met and reports are completed and distributed
appropriately
Perform periodic reviews of the Change Approval Matrix access levels and
evaluate compliance and Segregation of Duties (SOD) violations for
discussion with the Business Process Leads.
Documentation and Reporting
Create dashboards that include operational metrics, scorecards, issue
tracking and status reports for all areas of IT Service Management.
Ensure the deadlines are met and reports are completed and distributed
timely and appropriately.
Point of contact and a SME for all documentation on WBEI process
procedures as recorded in WBEI Knowledge Base.
Maintain foundational framework for all service management collaboration
and reference sites.
Operational Support
Participate in Release Calendar Panning efforts by consolidating inputs
from business units and financial close periods; Maintain and oversee all
changes and updates to SAP and LOB/IS Release Calendars
Participate in Review and approval of Release/Change requests
Assist Release Services Operational team in managing changes to Release
Schedule. Identify critical paths, categorize and escalate risks, and
ensure successful execution of the release plan.
Work directly with WB project teams and Change owners to understand
current and changing release requirements.
Assist in SOX and financial audit activities as directed by Executive
leadership.
Training and Collaboration
Review and validate global EPMO training materials pertaining to Service
Management;
Lead periodic trainings and Q&A sessions in areas of Change, Release and
Problem Management
Facilitate collaboration and encourage sharing of best practices and
adherence to WB policies and procedures
Process Improvement
Identify opportunities and propose measures to continually improve
Release, Change, Problem, Incident management processes and operations by
leveraging the infrastructure, global processes and tools.
Develop and document process improvement roadmaps and individual
improvement plans for all areas of Service Management including Change,
Release, Problem and Asset management.
Manage the on-going evaluation and analysis of methodologies, processes
and procedures to continue to leverage from each implementation build on
lessons learned and ensure they are replicated.
Other tasks or activities as assigned by Director of EPMO and executive
leadership.
--
*Thanks&Regards,*
* Kiran Kumar,*
* 847-307-5966.*
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