Dear Associate Hope you are doing fine. We have an urgent requirement for *Technical Support at **Location: San Jose, CA(Need Locals only) *with our client Please go through the brief description mentioned below and let me know if are comfortable with the role.
*Technical Support* *Location: San Jose, CA(Need Locals only)* *Duration: 6 months – 1 year* *Role & Responsibilities* • Provides second/third level technical support for voice and video technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers. • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. • Provides technology/product training and intellectual property material as required. • Acts as focal point for large account network problem resolution. • Effectively utilizes moderate to complex lab setups to recreate and solve problems. • Submits complete and correct bug reports in area of expertise. • Interacts across other technical teams and development teams at peer level. • Acts as a technical expert and provides support on a world-wide basis. • Generate clear and concise documentation in the form of case notes, technical tips and white papers. *Minimum Qualifications* ● 5+ years’ experience in designing, deploying and administering the Voice and Video products for small, medium, large and/or enterprise businesses ● Knowledge of Protocols – not limited to: VOIP,H.323, SIP, RTP, SRTP ● Active CCNP Voice or equivalent experience required ● Experience working on IOS voice gateways, dial peers, and unified call processing (UCP) ● 3+ Years of experience in Unix and Networking · Knowledge of Oracle SQL is a plus *Desired Skills* ● CCIE Voice/Collaboration preferred · Extensive SIP knowledge and troubleshooting will be preferred · Cisco Telepresence and Video solutions knowledge is plus Thanks & Regards AHMED *Exatech, Inc.* #4758 Forest Ridge Dr, Mason OH 45040 *Phone:* (513) 433-5603 *Email:* [email protected] <[email protected]> *Web:* www.exatechinc.com -- You received this message because you are subscribed to the Google Groups "Hot List" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/directclienteq. For more options, visit https://groups.google.com/d/optout.
