Hi

This is Naveen from ProTech Business Solutions.

 

Please find below requirement and let me know if you are interest or not. 
If you are interested please fill the below details and revert me Asap.

 

Legal Full Name:

Email Id:

Contact No:

Current Location:

Date of Birth:

Last 4 SSN Digits:

Work Authorization:

Highest Education (Year of completion):

willing to travel / Relocate:

Availability for New Project / Notice period:

Available time to take client Interviews (Telephonic or F2F):

 

Location : Plymouth,MN

Rate : $45/Hr on C2C

 

*Specific knowledge of these vendor technologies:*

Avaya,

Cisco,

Acme Packet/Oracle,

NICE

SIP SBC implementation

 

Knowledge of Contact Center technologies:

ACD,

SIP networking,

Carrier features,

 

*What is the specific title of the position?*

 

Contact Center Solution Engineer

 

*What Project/Projects will the candidate be working on while on 
assignment?*

 

 Variety including DR plans for peak season, recording and analytics, SIP 
SBC implementation, design documentation,

 

Contact Center Solution Engineering and Architecture

 

*What are the top 5-10 responsibilities for this position?* 

 

• Assist in detailed design of technical solutions – primarily 
infrastructure and applications supporting contact center as listed below 

• Documentation of solutions, including Visio, word, potentially overviews 
in power point 

• Collaboration with vendors, other IT groups like core network team, build 
teams, operational support teams in designing solution 

• Research to support business requests for services

 

*What software tools/skills are needed to perform these daily 
responsibilities?* 

 

Visio, Word, Powerpoint, Excel

 

*What skills/attributes are a must have?*

Knowledge of Contact Center technologies: ACD, SIP networking, Carrier 
features, Call recording, Integration between these technologies

 

 

*What skills/attributes are nice to have?*

Specific knowledge of these vendor technologies: Avaya, Cisco, Acme 

Packet/Oracle, NICE

 

 

 

*Where is the work to be performed?* 

 

Plymouth, MN

Richmond, TX is option

 

 

Naveen Reddy || ProTech Business Solutions

Sr IT Technical Recruiter.

Email: [email protected]

Contact: 323-345-1827

www.protechlosangeles.com

Protech Business Solutions

1055 Wilshire Blvd Ste:850
los Angeles CA 90017

 

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