*Good day Partners,*


*We have a contract Job opportunity with our Pharmaceutical Client in
Foster City, CA for* *Sr**. **Help Desk Specialist for duration of 6 to 12
Months. *



*If you are interested, Please revert back with your latest resume and
contact details and expected pay rate to msha...@tech-netinc.com
<msha...@tech-netinc.com> (MKM Shahid)*





*Role: **Sr. Desktop / Help Desk Specialist *

*Location: Foster City, CA*

*Duration: 6 to 12 months.*



*Local to CA Candidates highly preferred *




*Description:*

·         Escalates to or consults with senior staff when solution is
unclear to determine a solution.

·         Identifies critical issues and engages the team for facilitation
and resolution.

·         Reports problems with procedures and suggests improvements.


Requirement:

·         *6-10 years help desk experience required.*

·         Outstanding interpersonal and soft skills.

·         Ability to deal with all situations with exceptional customer
service.

·         Excellent problem diagnosis and problem solving skills. Ability
to analyze customer problems by type and severity for problem determination
and resolution.

·         *6+ years troubleshooting Windows. Excellent Windows experience *

·         Experience supporting and troubleshooting network connectivity

·         Strong verbal and written communication skills.

·         Previous experience using a call/incident tracking system.

·         Well rounded experience in all other help desk tasks

·         Previous pharmaceutical/biotechnology or other Life Sciences
experience a plus







*Thanks & Regards,*

*Shahid MKM*

Staffing Manager

*Tech - Net Inc*

Email: msha...@tech-netinc.com

Direct: 916-673-3107

Board: 916.458.4390 EXT : 101
101 Parkshore Dr.  Suite #100, Folsom, CA 95630

web: http://www.tech-netinc.com


*A WMBE certified company*

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