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I was wondering how other people deal with credit
card merchant account terms regarding the 30 day refund period? I spoke to
a merchant account provider who told me that a customer purchasing by credit
card always has the right to a refund within 30 days of services provided. And
online merchants always lose because no physical signature is
collected.
If that is the case, with domain names being
nonrefundable, how does one prevent customers from registering thru you and then
asking for a refund? I was advised that putting a note like "all sales are
final" or "your payment is non-refundable" cannot be enforced, and that if a
customer tells you they want a refund, you have to give it to them, or else they
can seek arbitration which they probably will win.
Are there merchant account providers which allow
you to enforce a non-refundable policy? Or are RSPs out there that collect
payment by credit card just hoping that customers aware of their online rights
wont try to take advantage of it?
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