Typical NSI, it would be nice of them to at least email the clients letting
them know that the bill is removed, rather than having our client rely on
us to correct their billing mistake.
Is there anything we can "do to" NSI to get this to stop? I'm sure there
are enough of us ready to complain that something could be done... if the
nice diplomatic way isn't working, and you're being told "we'll deal with
this on a case by case basis" I'm not looking to sue anyone, its not worth
our time... but does no one have authority over the incompetents at NSI?
</rant>
At 10:34 AM 8/4/2000 -0400, you wrote:
>Hey everyone,
>
>Just a quick update on NSI's continued billing of domains that have been
>transferred to OpenSRS. As we've reiterated a number of times, if your
>clients receive such invoices and you are certain the name has been
>transferred to OpenSRS, the invoices can be ignored.
>
>However, at the moment it seems that NSI plans to deal with this on a 'case
>by case' basis, which sounds to me like they can't/won't fix whatever is
>wrong. I'm pushing for a better answer, but this is what I've got right now.
>So, please continue to report these to me, and I'll keep trying to get
>results.
>
>Thanks,
>
>Ken
