Often a customer will attempt a transfer from another registrar, but the
admin contact of the domain is not valid.
We check for this (using whois) before submitting the transfer request to
OpenSRS, and we make an effort to work with the customer to fix them
first so the transfer works the first time. But after fixing the admin
contact at, say, NSI, it can take two days or more for the change to show
up in the NSI whois record.
This leads me to three questions regarding how OpenSRS determines the
transfer confirmation address:
1. Is it actually necessary to wait for the public whois info at the old
registrar to update? That is, does OpenSRS actually use what's available
in the public whois record, or do you have a better system that uses
another (possibly real time) mechanism to grab the current admin
contact's address?
2. With the new "resend transfer confirmation message" functionality,
does it only resend to the address that was current when the transfer
request was submitted? Or will it grab the latest contact address each
time, meaning I can update the address at the old registrar and resend to
the new address?
3. If the answer to question 2 is "it only uses the original address",
the system still appears to have a weak point. Customers who have an
invalid contact at the old registrar are still forced to wait nine days
before they can try to transfer the domain again, even if the address
problem was fixed within two days. Wouldn't it be better to allow
transfer requests to be canceled if they're still waiting for owner
approval that can never come?
Thanks!
--
Robert L Mathews, Tiger Technologies
"A professional in an ape mask is still a professional." -Marge Simpson
