Hello,
Every support Email is answered with very few exceptions. Also, our ticketing
system will send you a response to let you know we received your question.
If you have any tickect numbers that were not responded to, Email me the
numbers off list.
Thanks
On Sun, 03 Dec 2000,
Swerve wrote: > I also had a no response from one particular query of mine.
> Is their a ticketing system in place for support requests?
>
> swerve
>
> > From: "Kevin Javaheri" <[EMAIL PROTECTED]>
> > Reply-To: <[EMAIL PROTECTED]>
> > Date: Sun, 3 Dec 2000 15:30:08 -0800
> > To: <[EMAIL PROTECTED]>
> > Subject: RE: Re[2]: Domain Renewals - any promotion offers?
> >
> > Hello All,
> >
> > I agree with everyone that OpenSRS is a wonderful registrar and has
> > a great system. However, might I suggest to the OpenSRS people:
> > TECHNICAL SUPPORT!!!
> >
> > I have contacted support by e-mail about 5 times in the past month, and
> > not a single response.
> >
> > I am sure that others have had the same problem. If they fix the support,
> > they couldn't be better!
> >
> >
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Florian Effenberger
> > Sent: Sunday, December 03, 2000 1:57 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re[2]: Domain Renewals - any promotion offers?
> >
> >
> > Hi Shifter,
> >
> >> This describes EXACTLY what I seek in a person/organization to deal
> >> with in an ongoing relationship. I think Tucows, or at least the
> >> OpenSRS part of it, fit this description to a T. At this point,
> >> based on the level of honesty, support and sense of community, price
> >> doesn't matter and it would take a great deal to make me seek
> >> another solution.
> >
> > There's nothing to add. :-)
> > The name says it already: *OPEN*SRS -> open to customers, open to
> > whatever
> >
> > Never dealt with a better registrar than OpenSRS ;)
> >
> >
> >
--
Robert Rivers
OpenSRS Technical Operations
(416) 535-0123
