There's a problem with this logic. Support will inform the customer to
notify his/her RSP to get that information - that's our MO. The customer
will have to explain firstly that they do not know their RSP (this is
rather dubious - you can't remember who you gave money to for a service?),
and then there will be some fax-in-proof type procedure (not 100% sure of
what's current, it's been a few months since I was deep in support).
Our staff will likely contact the actual RSP to ensure they are aware of
what's going on with these transactions - by design we do not send
username/password information to the end user ourself. It's a function
that only the RSP has, as only the RSP SHOULD have it. If this customer
still owes money to his current provider (hence his sudden amnesia) we
will leave things as is and let them work it out as they should.
Charles Daminato
TUCOWS Product Manager (ccTLDs)
[EMAIL PROTECTED]
On Tue, 5 Dec 2000, WebWiz wrote:
> I take it your customer doesn't know his username and password either...
>
> Send an email to [EMAIL PROTECTED] and ask them to send the
> username/password to the admin contact for the domain. If your client isn't
> that person or can't talk with that person, then that should set off warning
> bells in your head!
>
> Once your customer receives the email, he/she can change the nameservers
> easily or create a subuser account for you to make the changes.
>
> Regards,
> Eric Longman
> Atl-Connect Internet Services
>
> +-------------------------------------------------------+
> | Atl-Connect Internet Services http://www.atlcon.net |
> | 3600 Dallas Hwy Ste 230-288 770 590-0888 |
> | Marietta, GA 30064-1685 [EMAIL PROTECTED] |
> +-------------------------------------------------------+
>
> ----- Original Message -----
> From: "Kevin Javaheri" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Tuesday, December 05, 2000 8:25 PM
> Subject: Nameserver changes
>
>
> Hello all,
>
> I have a customer with a domain name that was registered by some RSP, he
> is not sure who the RSP is, and he wants to change the name servers to
> point to us. The registration record shows Tucows, Inc. and
> whois.opensrs.net,
> however, we do not know how to make these modifications. Since the customer
> is the registered owner of the domain name, is there any way he can
> authorize
> a name server transfer directly to OpenSRS?
>
> Thank you,
>
> Kevin Javaheri
> SiteTurn Networks
> [EMAIL PROTECTED]
>
>
>
>
