Hi. Just thought I'd write that we've had two customers in the past 2 weeks that have not been able to transfer their names. The names have not expired. Almost three days after the owner approved the transfer, Netsol sent messages (after 5 on a Friday, I might add) stating that the owner had three days to respond to their email asking for authorization to move the names. Both clients responded properly within the alotted time. However, they both received messages that Netsol had rejected the transfer because they didn't receive the emails. The due dates for these domain names are approaching quickly. Is there any way to cancel a pending transfer so that I can re-submit it before the domains expire? Netsol sent me the following note stating that they were having problems: On Mon, 18 Jun 2001 12:15:01 -0500 (CDT), premiersupport said: > > > Maureen, > From what the Change of Registar Group has explained to us that there was a system error. This affected many of our customers. We have been assured that the system is working properly. We recommend that you submit the request again and it will go through. If you encounter any problems please email us the tracking number we will escalate this issue for you. We apologize for your incovience this should be completed in a timely manner. > Thanks, > Tina > Premier Services > > > From: [EMAIL PROTECTED] > Sent: Friday, Jun 15 2001 06:14 PM > To: premiersupport > Cc: [EMAIL PROTECTED] > Subject: Re: Service Request # 1-IN7P0 > > Thanks Tina. > >But it doesn't really explain why the request was denied by NSI, since my >customer followed the instructions the *first* time. I'll now have to wait for >the transfer request to expire and then resubmit it. I just want to make sure >that the same thing will not happen again. > >Regards, >Maureen > >On Fri, 15 Jun 2001 10:22:43 -0500 (CDT), premiersupport >said: > >> >>Should you need further assistance regarding this matter, please reference >Service Request # 1-IN7P0. >> >>Maureen McDonald, >> We do apologized for the delay email. This issue was an escalation to our >Change of Registrar Group. They have informed us that the gaining Registrar >needs to submit the request again so the customer would receive the notify. >Any further questions please contact us. >> Thanks, >> Tina >>Premier Services >>
