Problems? How's this?...: We had one of their Matrix Dedicated Servers, after continual downtimes on their shared virtual servers (good money after bad, hmm....) A Month after it was installed, we get two invoices; one for the server, the second for an overuse of bandwidth (which is 10Gb per month). Funny I thought, how could we be using that much, we haven't got any sites running on there yet.. I call there tech support, and am told basically 'well thats what your bandwidth monitor states, mate'. Indeed, on one day it appears we used 12.5Gb! Fishy, I thought. Calling support again, I was told that we'd have to pay, �60 an hour no less, for them to look into it, although if it was there fault there'd be no charge. Bless 'em. Well we've got to know either way I figured, so told them to go do. After wating a day for them to call, I call them to chase, only to be told 'there's been a hack on the server', the pretty nasty PoisonBox-Sadmind worm no less which attacks unpatched Solaris/IIS servers, oh and 'had we remembered to add the security patches in june, which *would* have prevented this hack?'. Which we had indeed, on the day of its release. Ah, says I, so who's accountable?; 'Well, it's awfully bad luck, but the bandwidth has been used on your account so I'm afraid you are.' was the reply. Ouch �450 down the swanny...(plus the �60 we paid for this bad news.) Then I did some investigating of my own, and found that we could view log files on the server from dates previous to when we had the machine. And guess what? It was actually a Month before we had the machine that the hacker had been doing his work!! So, Fast(buck)hosts had in fact supplied us with a Windows 2000 server complete with complimentary Sadmind worm. ..Oops. I'm still waiting for them to tell me what they are going to do about it..... > From: lance <[EMAIL PROTECTED]> > Date: Sun, 22 Jul 2001 19:16:14 +0100 (BST) > To: <[EMAIL PROTECTED]> > Cc: "Joel Moss (Online Networks)" <[EMAIL PROTECTED]>, Open SRS > discuss <[EMAIL PROTECTED]>, <[EMAIL PROTECTED]> > Subject: Re: FS > > On Sun, 22 Jul 2001 [EMAIL PROTECTED] wrote: > >> What problems are you having with them ? > > None - I absolutely refuse to have anything to do with them following a > year of hell. > > Lost private key for ssl cert, lost email config 3 times etc etc > > At least when they first started you could shout at Andrew Michael, in the > end you just got to shout at a lowly techie which wasnt nearly as > effective or satisfying. > > Lance > >> >> ----- Original Message ----- >> From: "lance" <[EMAIL PROTECTED]> >> To: "Joel Moss (Online Networks)" <[EMAIL PROTECTED]> >> Cc: "Open SRS discuss" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> >> Sent: Sunday, July 22, 2001 1:02 AM >> Subject: Re: FS >> >> >>> On Fri, 20 Jul 2001, Joel Moss (Online Networks) wrote: >>> >>>> Yes they are the worst company I have ever dealt with! >>> >>> >>> Seconded. >>> >>> Lance Davis >>> uklinux.net >>> >>>> >>>> Joel Moss >>>> Online Networks >>>> [EMAIL PROTECTED] >>>> =========================== >>>> http://homepagenames.com >>>> http://homepagetools.com >>>> =========================== >>>> tel/fax: (44) 1257 794911 >>>> icq: 69715613 >>>> >>>> >>>> >>>> ----- Original Message ----- >>>> From: "Open SRS discuss" <[EMAIL PROTECTED]> >>>> To: <[EMAIL PROTECTED]> >>>> Sent: Friday, July 20, 2001 11:49 AM >>>> Subject: FS >>>> >>>> >>>>> Was just wondering, does anyone have or has had any dealings with >> Fasthosts >>>>> Ltd in the UK? >>>>> >>>> >>> >> > >
