Hello Rebecca,

Using the RWI, if you submit a registration, and the domain is not
available, then it goes to the pending queue.

What happened was that the person who entered it didn't catch the
error message after clicking submit, and just assumed it had been
processed.



Tuesday, August 07, 2001, 3:11:07 AM, Rebecca Wan wrote:


> sorry to bother, but I would like to check if this scenario is possible - 
> has it happened to anyone before?

> - we are on quickstart
> - we check that a domain name is available
> - we register the new domain name using the opensrs interface
> - it's completed successfully and listed in the completed queue
> - we take payment, send the customer the login and password to 
> manage.opensrs.net
> - sometime later (fuzzy on when), we realize that the domain name is 
> actually registered by register.com and to another party entirely (date 
> listed is same day we completed the registration with our opensrs interface)

> This is apparently what we think happened to us regarding one domain name 
> that we registered in June. why i say "think" is because the customer in 
> question informed us of the domain name being registered to another party 
> (their competitor) only last week - the customer service rep. from our side 
> is very sure she registered the domain live and we are usually careful with 
> this, but now when we check the interface the domain name is listed in the 
> pending orders with notes that the domain is taken.  (so of course it is 
> extremely possible that we registered it into pending - the default - and 
> then never set it live. unfortunately, we did not test the login and 
> password that was sent out either.).

> my question is: is this other scenario actually possible? that a domain name 
> can be listed as completed registration successfully, then later pops back 
> into pending?


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-- 
Best regards,
William X Walsh <[EMAIL PROTECTED]>
Userfriendly.com Domains
The most advanced domain lookup tool on the net
DNS Services from $1.65/mo

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