Greetings Dave,
I can go further than that. I actually just copied the text that they
show on the form screen for a domain transfer I pumped through on behalf
of my client.
I think Register.com goes beyond a default NACK by actually choosing
wording that is designed to scare the client into staying. I'd be
interested in what you think.
First screen that appears when you click on the provided link in RCOM's
email. (The one where they offer for you to stay for $12 US.)
**************************************
To authorize your transfer of registrar request, please check next to
the statement to indicate that you agree to the terms and conditions
associated with transferring your domain name.
Then click �I Agree� to continue.
I understand and agree that if I authorize the transfer of registrar
request I will lose access to all register.com
services associated with this domain name, including, without
limitation, Email Services, FirstStepSite, FirstStepPortal, and DNS
Services.
Please note: this authorization process must be completed within 3 days
of recurring your email initial notice. For
your protection, this transfer request will be cancelled if the
authorization is not completed within this period.
***************************************
I think that many clients will have no idea whether they're using Email
Services, FirstStepSite, FirstStepPortal or RCOM's DNS Services. I
think many will have a knee-jerk reaction of "I don't want my email to
go down!"
The second screen is a little less fearful but I think you can see why
if they had the choice they'd rather have us click those ominous button
choices than do it themselves. After clicking "I agree" you get this:
***************************************
You are about to transfer the registrar of your domain name AWAY from
register.com.
Please note: this authorization process must be completed within 3 days
of recurring your email initial notice. For your protection, this
transfer request will be cancelled if the authorization is not completed
within this period.
Please click �Confirm� to authorize this transfer.
Or, click �Cancel Transfer� if you do not wish to transfer your domain
name.
***************************************
After confirming this screen (second time now) you get:
***************************************
Thank you for your request to transfer the registrar of your domain name
registration.
The transfer has been acknowledged and the domain name will be
deactivated in register.com�s systems.
***************************************
So it appears that they feel if the client is leaving then they don't
need to provide good customer service. Still a default NACK with a
little FUD to go with it. Probably some of the bean counters found they
were making too much money by their current setup to ever consider
changing to a default ACK. In the case of my client the first time she
tried she renewed for one year with them for $12 by clicking on the
wrong link. She was so exasperated she told me her password on her
email etc. and asked me to do it on her behalf this time.
Now I'll have to watch and see if she in fact loses the extra year or
not as per earlier discussions.
Jack Broughton
CanTech Solutions
Dave Warren wrote:
>
> It hasn't happened yet, as of earlier this week it was a default NACK.
>
> ----- Original Message -----
> From: "erolM" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Wednesday, August 08, 2001 7:19 AM
> Subject: Re: Register.com counter renewals..
>
> > I believe they stated ( a while back ) that they would change their
> > policy to default ACK ( same as OpenSRS ), but I have yet to hear anything
> > with regards to this actually being done ....
> >
> > Anyone out there seen this happen yet? Anyone?
>
> ========================================================
> Dave Warren,
> devilsplayground.net administrator
> Email: [EMAIL PROTECTED]
> ========================================================
