We just received an email from verisign requesting we complete on online
survey form on domain registration. They wanted to know how many domains we
had registered with them and how many we planned on renewing. This is what
we told them:
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ZERO - We are fed up with the hassles we go through to make changes to dns
and contact records. In cases where we have to submit a fax for our client,
we go through a 7 -10 period before we are told by email our request was
cancelled because the letterhead did not appear to be authentic or a
drivers license was not legible. And because you have violated the transfer
agreement that ICANN established on transfers by NACKING the requests, we
have therefore institued a new policy which requires all of our customers
to transfer registrars when their domain approaches 90 days from
expiration. New customers are required to submit a registrar change when
they signup for hosting unless the domain is new, then they are required to
submit the change after the domain reaches 60 days.
We are further infuriated by the fact that you have used your own whois
database to contact OUR clients to tell them that you have teamed up with
microsoft to provide a better hosting solution than your current provider
is giving you.
Your greed has apparently exceeded your will for survival.
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I believe if all of the web hosting companies were to adopt such a policy
(we have lost no business as of yet - folks really do not care who their
registrar is as long as the issues are taken care of), it would force
Network Solutions to fall in line.
Chuck Welch
