Unfortunately we can only work with the tools provided - Registrar Lock will remove the nameservers from the zone, but not allow transfers - this is at the registry level :(
Charles Daminato TUCOWS Product Manager [EMAIL PROTECTED] On Tue, 23 Oct 2001, Chuck Hatcher wrote: > Are you saying that removing the domain from the root servers, and > preventing its transfer to another registrar are the same thing? > > I agree inactivating the domain gets the owner's attention (at least if they > were using it for anything important) and should happen as it now does. It > would just be nice if this didn't cause it to be non-transferable (without > extra work). > > ----- Original Message ----- > From: "Charles Daminato" <[EMAIL PROTECTED]> > To: "Robert L Mathews" <[EMAIL PROTECTED]> > Cc: <[EMAIL PROTECTED]> > Sent: Tuesday, October 23, 2001 5:46 AM > Subject: Re: are opensrs domains non-transferable after expiration date? > > > > Robert, > > > > The lock is simply our way of saying "YES! You're domain has expired". > > It's the ultimate reminder, the real slap in the face. If they know it's > > expiring and are planning on transfering, we give several options of > > notice. Day 0 is the "Whoops! Let it slip too long" slot, where we give > > a nice jolk to the procrastinators... > > > > Also, it is true what Support said - we can only affect a domain's status > > in real time. If it's currently active, we can't "remove a lock" that > > hasn't been placed yet (although, asking you to email back was somewhat > > non-ideal, I'll make a note of that). > > > > We bounced this idea around, and for the most part this is the best thing > > to do (and the expected MO based on how NSI used to do things when they > > was in control). > > > > Charles Daminato > > TUCOWS Product Manager > > [EMAIL PROTECTED] > > > > On Mon, 22 Oct 2001, Robert L Mathews wrote: > > > > > At 10/22/01 8:27 PM, Charles Daminato wrote: > > > > > > >We will remove a domain from hold in order for the domain to be > transfered > > > >away from us - we're not into holding domains hostage. > > > > > > Can we remove the on-hold behavior entirely? There's no reason for it > > > unless we're trying to be like NSI. > > > > > > The way customers find out about the lock is by attempting a transfer > > > while it's locked, and their first attempt fails. That is a form of > > > holding domains hostage (it's human nature not to want to write to a > > > company you're ceasing doing business with to ask them to, in effect, do > > > you a favor and let you cancel; people forced to do so become > > > irrationally angry). > > > > > > Also, I had a customer who told me the day before expiration that he was > > > going to renew a domain somewhere else. I wrote to OpenSRS support to > ask > > > that the lock not be put on, but I was told that they could only remove > > > the lock after the domain actually expired (which was still six hours in > > > the future), and that I'd have to write back the next day. I did, but > > > then of course it took 24 hours for support to respond to my message. So > > > there is a 24 hour period where a customer's transfer attempt will > always > > > be rejected no matter how hard I try, leading to unhappy (ex-)customers. > > > > > > I can think of no legitimate reason for the lock. I believe the theory > > > was that a customer would attempt a transfer, get rejected due to the > > > lock, and write to the reseller, who could then perhaps talk the > customer > > > into staying. Whoever thought of that apparently doesn't deal with > > > customers much: the first message from the customer in that situation > > > usually takes the form of "What the f*** are you doing blocking my > > > transfer, you stupid > > > a*******". From there, it's hard to get them back onto the subject of > > > giving you money. > > > > > > If the customer is far enough gone that he's already signed up with > > > another registrar and the transfer is in process, no amount of sweet > talk > > > is going to help. Let them go, without making me do more work and > > > potentially angering someone. > > > > > > -- > > > Robert L Mathews, Tiger Technologies > > > > > > Put an animated US flag on your Windows desktop: http://deskflag.com/ > > > > > > > >
