Charles Daminato [mailto:[EMAIL PROTECTED]] wrote: > There are third party requirements. You are obligated, by contract, to > support your clients. Having them able to contact you is part of that > requirement :)
Yes, yes -- I agree with what you say here. I'm obligated by my contract with Tucows to support my customers. That's why I pay Tucows $10/year instead of $25/year! :-) I do and will always continue to offer e-mail support for my customers. They deserve it! What I disagree with is that my technical support e-mail address (or phone number) for that reason, needs to be listed on the WHOIS info. I consider it of great value to have my company name and URL listed in WHOIS. This way my customers know what company they registered the domain with. They can much more easily get in contact with me for support. However, I don't want my technical support e-mail address listed on the WHOIS info -- my customers can very easily find it through my website. I can't think of any other registrar that places their technical support info in the WHOIS! Why should I? Tucows allows me, the RSP, to totally opt out of having my company name, URL, e-mail, and phone info in WHOIS. Why not let me partially opt out and include just the company name and the URL? David
