I have a client that is trying to transfer a domain from a CORE registrar (Totalnic.com) to us. The original tranfer was denied. He contacted totalnic who said that "For security reasons, it is contrary to TotalNIC policy to allow transfers to other registrars" - see text below. They stated that the automated transfer policy gave them no opportunity to properly verify the customer. They have asked my customer to send in notarised photostats of drivers licenses etc before they will allow the transfer to proceed - all of this done via the email address in the whois !
Now isn't there an ICANN requirement that trnasfers be allowed without all this manual verification (it's worse than getting a web cert). Here is the text of a series of emails from totalnic (printed with the clients permission): ----- Original Message ----- From: "TotalNIC Hostmaster" <[EMAIL PROTECTED]> To: "Bill Klein" <[EMAIL PROTECTED]> Sent: Wednesday, October 31, 2001 10:57 PM Subject: Re: Domain Tranfer > > Dear Sir, > > > For your protection against the industry wide recent rash of fraud, it is > contrary to TotalNIC policy to allow transfers to other registrars as we > are unable to verify that it is indeed the owner or admin contact that has > initiated the transfer. > > Due to inadequacies and restrictions in the main CORE registry system, we > require the following for proof of identity and ownership. The domain name > or domain names; a copy of the driver's license or picture page from the > passport for the Administrative contact; on letterhead, a letter from the > Registrant acknowledging the validity of the Administrative claim and; on > letterhead, a letter from the Administrative contact asserting that they > are the legal representative for the domain name(s). These items must be > typewritten, notarized and sent to our CORE offices at Capital Networks, > PTY LTD; PO Box 383; Dickson, ACT 2602; Australia. > > If you have any further queries, please do not hesitate to contact us. > > We'd also like to take the opportunity to let you know that TotalNIC now > offers phone support around the clock. For the hours of 8am to 12am Monday > - Friday Australian time, please call our Australian number at +61 2 6245 > 1666 and for phone support outside of those hours, please call the US > number at +1 303 302 1400. > > Thank you for using TotalNIC. > > Bradley M. Pitt > Customer Support Specialist > TotalNIC Domain Registration Service > > > At 10:11 PM 31/10/01 +1000, you wrote: > >Hi Bradley M. Pitt > > > >With regards to your reply for my domain transfer i'm at a loss to why you > >will not grant this request , All i'm trying to do is to bring all my > >domains under one server www.ozbcoz.com what more proof can I offer you that > >I am the owner and administrator of this domain . The renewal is not due > >till the 02/2002 so there is no money owing on this account .Hope to hear > >back from you soon with a positive response on this matter . > > > >Bill Klein > >P.O.Box 2301 > >Strathpine Centre 4500 > >Ph. 0408 926 441 (Bill) > >[EMAIL PROTECTED] > > > >----- Original Message ----- > >From: "TotalNIC Hostmaster" <[EMAIL PROTECTED]> > >To: "bully" <[EMAIL PROTECTED]> > >Sent: Monday, October 29, 2001 7:56 AM > >Subject: Re: Domain Tranfer > > > > > > > > > > Dear Sir, > > > > > > For security reasons, it is contrary to TotalNIC policy to allow transfers > > > to other registrars because we are unable to verify that it is indeed the > > > owner or admin contact that has initiated the transfer. > > > > > > If you have any further queries, please do not hesitate to contact us. > > > > > > We'd also like to take the opportunity to let you know that TotalNIC now > > > offers phone support around the clock. For the hours of 8am to 12am Monday > > > - Friday Australian time, please call our Australian number at +61 2 6245 > > > 1666 and for phone support outside of those hours, please call the US > > > number at +1 303 302 1400. > > > > > > Thank you for using TotalNIC. > > > > > > Bradley M. Pitt > > > Customer Support Specialist > > > TotalNIC Domain Registration Service > > > > > > At 05:10 PM 27/10/01 +1000, you wrote: > > > >I recently applied to transfer bullterra.com from totalnic.net to > > > >ozbcoz.com this transfer was declined . Could you pleases let me know why > > > >this has happened i am at a lose as there is no money owing to totalnic > > > >the domain does not expire until 02/2002 . Below is a copy of the email > > > >ozbcoz recieved from core > > > > > > > >Hope to here back soon on this matter > > > > > > > >Bill Klein > > > >P.O.Box 2301 > > > >Strathpine Centre 4500 > > > >Ph. 0408 926 441 (Bill) > > > > > > > > > > > > > > -----Original Message----- > > > > > > From: OpenSRS Transfer > > > > [<mailto:[EMAIL PROTECTED]>mailto:[EMAIL PROTECTED]] > > > > > > Sent: Thursday, 25 October 2001 5:33 AM > > > > > > To: <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] > > > > > > Subject: Decline of Transfer Request for Domain Name: bullterra.com > > > > > > > > > > > > > > > > > > Subject: Decline of Transfer Request for Domain Name: bullterra.com > > > > > > > > > > > > > > > > > > Requesting Registrar: Tucows, Inc.. > > > > > > Current Registrar: CORE Internet Council of Registrars. > > > > > > OpenSRS Order #Id: 4460818. > > > > > > > > > > > > > > > > > > Dear Ozbcoz: > > > > > > > > > > > > The current registrar for the bullterra.com domain name rejected the > > > > > > transfer request you submitted. > > > > > > Pursuant to established Verisign Registry procedures, the transfer > >is > > > > > > declined. > > > > > > > > > > > > Please contact the current registrar listed above for a further > > > > > explanation > > > > > > of the rejection. > > > > > > > Is there anything I can do to help my customer with this ? cheers Jim Carey www.OZbcoz.com discount domain registration www.iluvoz.com affordable hosting services
