Don't know if this was caused by the same thing, but I arrived in the office this morning to find our primary domain with its dns entries removed (very painful!);) Anyone else experienced this by any chance?
> From: Josh Levine <[EMAIL PROTECTED]> > Date: Mon, 19 Nov 2001 10:23:18 -0500 > To: [EMAIL PROTECTED] > Subject: TotalNIC outage > > Just curious if anybody has information on what caused the recent > TotalNIC outage (many domains registered through TotalNIC, and perhaps > other registrars, were removed from the zonefiles). The message below > doesn't really say much...is it possible that it could happen to our > domains? > > --Josh Levine > > --- > Following is information on the recent DNS outage. > > The duration of this outage was approximately 36 hours commencing around > 6 AM > US Mountain Time (8 AM US Eastern Time/1 PM GMT). Many domain names were > impacted including quite a few belonging to TotalNIC.net customers, > including > the TotalNIC.net domain itself. > > The TotalNIC customer service and engineering taskforce became aware of > this > problem and worked aggressively to resolve this in conjunction with > staff of > the central registry operator. At first we were advised by the registry > that > the problem would be resolved within approximately 6 hours (8 PM US > Eastern > Nov. 17, 2001/1 AM GMT Nov. 18,2001). Unfortunately this was not to be > the > case - the problem was only partially resolved and, for those names not > fixed > at that time, the outage escalated. Our staff monitored the situation > and > put into place a second strategy for resolving the problem when it > became > evident that the registry's strategy had failed to adequately resolve > the > outage. Because of the size of the COM/NET/ORG DNS zonefiles it takes > the > registry over 8 hours to generate and make this data available to the > Internet - this means that any issues in relation to those data files > can > take a significant period of time to rectify. > > To our knowledge, this situation was completely rectified by 8 PM US > Eastern > Nov. 18, 2001/1 AM GMT Nov. 19,2001. > > During the emergency fix that was put into place by our staff on the > 18th, we > intentionally bypassed our own site's WHOIS and domain management tools > for > the impacted domain names. While we understand that this caused > additional > concern, we felt that this inconvenience was in our customer's best > interest > in resolving the DNS issues. > Full service on the TotalNIC.net site was returned at 4 PM Eastern US/7 > PM > GMT on Nov. 19, 2001. > > We do understand the serious impact that this has had on you when you > are > relying upon your domain name service being maintained. Whilst this > situation > could have affected customers of any registrar we are deeply concerned > that > this impacted TotalNIC.net customers. We have worked with all of the > parties > involved to ensure that outages like this cannot occur in the future. > > TotalNIC apologizes profusely for the inconvenience caused and any loss > you > may have occasioned as a consequence of this outage. > > Please note that in an unrelated issue, the phone lines at our US > offices > were temporarily shorted out. This caused what sounded like hang-ups to > many > customers attempting to contact our updated service status message. > TotalNIC.net staff worked with local phone providers to resolve this > issue. > This was completed by 2 PM Eastern US time, Nov. 19, 2001. > > We do encourage you to contact us if you have any further queries in > relation > to this matter. > > Thank you for your understanding and for your continued support. > > - -- > Vincent S. Hamm > Director American OperationsCapital Networks/TotalNICThank you for using > http://icann.TotalNIC.net the original half-price domain registrar. >
