> But as I mentioned earlier, Go Daddy may care less about customer care and > long on-hold times. The numbers and profit say it all. If the numbers are > up, why make adjustments? They are laughing at us all the way to the bank.
Actually, they are making very little money here, so they are not laughing all the way to the bank... First of all, they need to register over 2400 domain years before they can even think about seeing any profit (and I'm excluding license fees to the various registries, salary for employees and all other expenses). All of the profit they collect from the first 2400 domain years they sell each year goes directly to ICANN. All of the profit we collect from our first 2400 domain years we sell each year stays within our company. Beyond the first 2400 or so domain years, they need to sell 4 domain years for every 1 domain year we sell to get any where near the same amount of "profit" that we do. Taking into account the ICANN fees I just mentioned, they need to sell 12,000 domain years to match us in profit for the first 2400 domain years we sell; and after that the 4 to 1 ratio goes into effect. We are the ones laughing all the way to the bank when we compare ourselves to godaddy. By the way, we hear a lot of complaints about godaddy and many of our customers recommend us over godaddy to everyone they know. The most complaints we hear about godaddy involve problems with customer service and hidden fees.
