Your ticket is in the system, however there is a second server used for archiving based on the older ticketing system the support department was using. It wasn't forgotten in the move, but the impact wasn't fully understood of having it offline. Service for it should restore today, apologies for any confusion.
As for why the retry timeout exceeded was so quick - Exim remembers when a host isn't reachable, and over a few days of being unreachable, will decrease the retry timeout (so as to not load the rest of the system with never ending retries for a 'downed' host). It will eventually recover to normal retry times once the server receives a good email. Derek Balling wrote: > > So I sent in a message to [EMAIL PROTECTED] > > AT 7:37pm (PST) I got a message saying: > > > This message was created automatically by mail delivery software (Exim). > > > > A message that you sent could not be delivered to one or more of its > > recipients. This is a permanent error. The following address(es) failed: > > > > [EMAIL PROTECTED] > > Connection timed out: > > retry timeout exceeded > > But at 10:41pm (Eastern time, I presume), I got the standard OpenSRS > autoresponse (with a subject that SEEMS to indicate a ticket, > > "Order 5018120 wedged (#6932-000045-0443\450443)" > > telling me about the holiday hours, etc. > > So: > > (a) I don't know if my ticket is in the system or not > (b) I sent that message an hour ago. For the "retry timeout exceeded" to > have occurred that quickly, something is SERIOUSLY dorked on the SRS mail > server. Default timeout before a bounce is 5 days. The lowest I've ever seen > someone set it to is two days. > > Can someone from SRS figure this out and get back to me? > > D > > -- > +---------------------+-----------------------------------------+ > | [EMAIL PROTECTED] | "You need only reflect that one of the | > | Derek J. Balling | best ways to get yourself a reputation | > +---------------------+ as a dangerous citizen these days is | > | to go about repeating the very phrases which our founding | > | fathers used in the struggle for independence." - C.A. Beard | > +---------------------------------------------------------------+ -- Adrian Daminato Tucows International Corp. http://www.tucows.com Tel: (416) 535-0123 Fax: (416) 531-5584 Beauty awakens the soul to act. - Dante
