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Charles Daminato TUCOWS Product Manager [EMAIL PROTECTED] On Tue, 8 Jan 2002 [EMAIL PROTECTED] wrote: > > Hi > > Is there an on going problem with OpenSRS support it used to be top > notch? > > I submitted an urgent request to support on Saturday and have not yet had a human >response back, even though the stated 72 hours have past. > > It seemed an urgent and serious request for some help, and I try not to use the >support department more than a few times a year. > > My customer is doing his nut not knowing if he is has or has not registered a domain >name, but nothing back from OpenSRS, as if some tickets just get forgotten about. I >seem to remember last year sending an email off to support and not getting a response >back, apart from the standard ticket number being issued. So I guess it is not just a >holiday period problem. > > If there is anyone alive at OpenSRS here are our outstanding tickets. > #6932-000046-4194\464194 > #6932-000046-4172\464172 > > Sorry to have to try this discussion group, its just that the support department >used to be much more responsive when we first brought our business to OpenSRS. > > Best regards, > Wane > > mailto:[EMAIL PROTECTED] > >
