I don't mind that it is confusing, but that it has been written in a polite, but offended way. Like we are big time loosers for not staying with Verisign... I mean, c'mon...
And i feel lucky if costumers calls us when they don't undertand the instructions. Mostly they try on their own and that goes 99% of time - wrong : ( -----Original Message----- From: Mark Petersen [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 14, 2002 8:51 AM To: Aleksander Skodric; OpenSRS discuss list (E-mail) Subject: Re: Verisign, transfer e-mail You think that's bad? Have you seen the latest that Register.Com sends out? It's confusing to the point that I've yet to have 1 customer that could confirm it without help. ----- Original Message ----- From: "Aleksander Skodric" <[EMAIL PROTECTED]> To: "OpenSRS discuss list (E-mail)" <[EMAIL PROTECTED]> Sent: Monday, May 13, 2002 11:23 PM Subject: Verisign, transfer e-mail > Hi there all! > > So far I managed to passionately ignore all the stupid mail from Verisign, > but this one goes above all before. > > It is an e-mail to confirm transfer. The old mail was much more clear and > precise. But this one... > > 'No Comment' > > Here is the e-mail from Verisign: > > [BEGIN]----------------------------------------------------------[BEGIN] > > To: [EMAIL PROTECTED] > Subject: [NIC-000000000000] Information about your account > > Dear Valued VeriSign(r) Customer: > > > You know the value of being a VeriSign(r) customer. > We've put 6 million customers on the Web and are the > industry leader in domain name registration and digital > trust services, enabling everyone, everywhere to engage > in online commerce and communications with confidence. > > > **************************************************** > Unsurpassed Quality and Service > > > 24 HOUR CUSTOMER SUPPORT > FREE access 24 hours a day, 7 days a week. > Get help when you need it. Customer Support is available > by phone, e-mail, and through our Web site. > > > ONLINE MANAGEMENT TOOLS > Manage all your services with our easy-to-use, Web-based > interface. Set up your Web site, add additional e-mail > boxes, modify your contact information...it's all in > one place. > > > **************************************************** > > > We take every effort to protect you against unauthorized or > fraudulent registrar changes. We've received a request to > Change the Registrar of your domain name DOMAIN.COM to > another registrar. You're a valued customer, and we want > you to remain with VeriSign. To keep your domain with > VeriSign, no action on your part is necessary. To > authorize a change of registrar, copy and paste the line > below into the subject line of your return email: > [NIC-000000000]:DOMAIN.COM:616584:TRANSFER=YES > If you don't respond within 96 hours from the time stamp of > this email, the request to Change Registrar will be denied. > The timestamp of this email and the time to respond are > based on Eastern Standard Time. If you have any > questions, please email us at: [EMAIL PROTECTED] > > > At VeriSign, we've been building online identities since the > Internet was introduced. We will continue to put this > experience and reliability to work for you. Thank you for > being a VeriSign customer. > > > > > (c) 2002 VeriSign, Inc. All rights reserved. > > [END]-----------------------------------------------------------[END] > > Are they really in such a big trouble to have to make steps like this!? > Poor people! > > Regards, > Aleksandar Skodric >
