Transfer of Registrars, ICANN, NetSol

[Jamie - Lists]

Sorry to impose on the list, but could you take a look at the below correspondence between myself and ICANN Problem Reports; I'm trying to get a domain transferred out of NSI and running into the usual...   -----Original Message----- From: Jamie Price [mailto:[EMAIL PROTECTED]] Sent: Wednesday, May 15, 2002 12:04 PM To: [EMAIL PROTECTED] Subject: Netdatacenter.com Change of Registrars FAILED... Hello:   I am a support engineer from HostMySite.com, a reseller of OpenSRS.  Since April 23rd I have been attempting to transfer the domain name 'netdatacenter.com' from Network Solutions to our own OpenSRS account. Below is the information from my OpenSRS account regarding this transfer. As you can see it was initiated and re-initiated several times, but at least at one point the process went all the way to NSI because of the May 6th note (i.e. this all isn't because I have a bad email address).  I have called Network Solutions on 4 separate occasions and spoken with numerous customer service reps and even 2 managers.  My Service Request Numbers for Network Solutions are 1-1E6LLN and 1-1E5ICZ. 11-MAY-2002 20:31:44 Mon May  6 14:45:44 2002 Domain transfer declined by current registrar: NSI NIC tracking number: NIC-020501.6aa8 Wed May  1 07:26:51 2002Transfer Request message sent to [EMAIL PROTECTED] Wed May  1 05:22:43 2002 Transfer timed out waiting for owner approval. Tue Apr 23 12:05:58 2002Transfer Request message sent to [EMAIL PROTECTED] 09-MAY-2002 18:33:25 Transfer Request message sent to [EMAIL PROTECTED]   Network Solutions has repeatedly denied my attempts to transfer this domain claiming that I owe money - the account in question has an invoice on it fro this coming June, when the domain will renew.  So, in effect, they have PRE-BILLED ME and are refusing to allow me to transfer my domain because of this supposed outstanding debt.  I have continually complained and vented at them but they refuse to put in on the phone with anyone that can actually do anything - they merely give me a number and 'escalate' the issue.  I have spoken with my contact at OpenSRS and there appears to be nothing he can do about this.  Please help give me some sort of alternative - I feel as though I'm dealing with a corrupt, incompetent organization with no clear authority over them. Regards, Jamie Price Email: [EMAIL PROTECTED] http://www.HostMySite.com Get your FREE .com, .net, .org, .biz and .info domain name at HostMySite.com! Phone: International 302.731.4948 | Toll Free: 877-215-4678 ************************************************************************************************************** ----- Original Message ----- From: "ICANN Problem Reports" <[EMAIL PROTECTED]> To: "Jamie Price" <[EMAIL PROTECTED]> Sent: Tuesday, May 21, 2002 1:12 PM Subject: RE: Netdatacenter.com Change of Registrars FAILED...   Thank you for your inquiry. Although we review complaints to discern trends, ICANN's mission does not include handling customer-service issues.  Complaints about a registrar's performance that can not be resolved with a registrar may be addressed by private-sector agencies involved in addressing customer complaints, or by governmental consumer protection agencies.  If you'd like, we would however be happy to forward your complaint to the registrar for review and further handling. If you're having trouble transferring your domain from one registrar to another, you should contact the registrar you want to transfer to for assistance.  If your preferred registrar is having any trouble processing your transfer, your registrar can obtain assistance from ICANN or the registry operator as appropriate. We hope this information is helpful.  Please let us know if you have any additional questions. Best regards, ICANN