Here's additional answers from our Cert product manager (who is now Kim
Phelan, and will be posting to the list soon)
1. For order process questions, first consult the
certificateregistration.com site, to see if the questions can be answered
there, you can also verify the order there. Barring that- you can also email
entrust at [EMAIL PROTECTED]
2. For certs part way through the process:
- If the cert is marked as issued but not used, it can be cancelled from
the RWI environment (you have issued the key, but they have not
redeemed)
as long as it is within 30 days of issue
- Certs will not be marked as Used until the actual cert is issued to the
requestor. So certs part way through the verification process (as
long as
within the 30 days of issue)can be cancelled
- Should the cert be actually issued (marked as a used state) no refund
will be available
3. Individuals vs. Corporations- If the domain who is and the applicant do
not match, the application will be rejected. These must match in order for
the verification to be successful. Once they have been changed to match,
you can resend the application, by visiting the certificateregistration.com
site using the existing registration code.
This FAQ outlines much of these same issues.
http://www.certificateregistration.com/application_faq.cfm
Verification of an individual must be submitted with 2 pieces of
identification:
i) a valid driver's license (or) passport photo
ii) a void cheque with the persons name on the cheque
Charles Daminato
OpenSRS Product Manager
Tucows Inc. - [EMAIL PROTECTED]
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Charles Daminato
> Sent: June 17, 2002 5:15 AM
> To: R W
> Cc: [EMAIL PROTECTED]
> Subject: Re: questions about SSL orders -
>
>
> Please read through....
>
> On Mon, 17 Jun 2002, R W wrote:
>
> >
> > hi - first SSL order for customer (previous orders for ourseleves no
> > problem),
> >
> > 1. for SSL order process questions (i.e. mid-order), do we write to
> > [EMAIL PROTECTED] or to [EMAIL PROTECTED] (i am thinking
> > the former, because the latter is stated as for support and
> maintenance of
> > the cert on the SSL guide from Opensrs)
>
> If you've already taken the certificate to "certificateregistration.com"
> and entered the key, the latter is the case. Otherwise, the former is the
> case.
>
> Also, please refrain (i.e. don't, please) from sending the "special"
> support email to a public mailing list. This address is kept secret on
> purpose, so only resellers email and to provide you better service. It'll
> only get ruined if this becomes public :)
>
> > 2. i'm sorry i couldn't find anything on this but i'm sure it's
> somewhere on
> > the opensrs web site - if we have ordered the cert, can we
> cancel it midway
> > through the verification process and get a refund?
>
> Once you've started with the verification process at Entrust, you've
> "purchased" and "used" the cert. You must contact Entrust to stop the
> process, and let them know you're cancelling the key. I'll have to get
> more details on the final process, but my understanding is once you've
> passed the key on, it's "used".
>
> > 3. for orders where customer registered domain to an individual, not
> > company, to verify with entrust, the proof of right document to
> fax is the
> > identification card or papers, right? if the order for SSL was
> made with
> > ownership listed as company, not individual, does entrust
> immediately see
> > that the domain whois registrant details are different and
> reject appln, or
> > do they allow for clarification? (i.e. company wants cert registered to
> > company, but domain that cert is applied for is registered as
> belonging to
> > individual -> this individual is director of the company)
>
> It is important to note that the OpenSRS system provides "keys" to redeem
> with Entrust to start the cert creation process. There is no correlation
> between the "key" and the actual cert that you will eventually create at
> Entrust. The order listed in the OpenSRS system is for your own customer
> tracking purposes - you can place an individual there, and create a cert
> for an organization with the key provided (or vice versa)
>
> As part of the cert creation process you have to supply a public key
> that's generated by your web server. The information supplied during this
> creation process is what needs to be accurate for the person/organization
> you're creating the cert for :
>
> More is available at http://certs.tucows.com/
>
> Charles Daminato
> TUCOWS Product Manager
> [EMAIL PROTECTED]
>
>
