The lively discussion on Friday concerning the recent changes to the registrant referral lists has been read with interest by many of us within Tucows. We want you to know that we are listening and working on how to take action on some of the concerns expressed.
My understanding of the main concerns is as follows: These lists generate an important volume of customer leads for all of our resellers � big and small. You would like a clearer description of how to qualify for a list and you would like to know whom to talk with to discuss qualification. The lists provided a good way for customers to know that you are a Tucows� accredited registrar. You would like the opportunity to provide comment before major changes to process and policies are implemented. We are actively working to address these items and will announce any new initiatives as they are available. As always, you have provided us with immediate and frank feedback and ideas on how we can continue to improve. We appreciate it. Jacqueline Cook Director Marketing -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Ross Wm. Rader Sent: Sunday, July 21, 2002 10:54 PM To: discuss-list Subject: Re: re reseller referal Folks, Just wanted to drop a quick note back to the list to make sure that you all realize that we have been watching the discussion on the new referral program pretty closely. From top to bottom, each of your messages on the subject has been heard. I personally feel that the subject does merit further discussion internally and will definitely be working with the other teams to see if we can't come up with a more appropriate way to meet your needs as well as ours. No promises at this point, but I will definitely keep you all in the loop. Thanks, -rwr ----- Original Message ----- From: "Mike Allen" <[EMAIL PROTECTED]> To: "myOstrich Internet" <[EMAIL PROTECTED]>; "discuss-list" <[EMAIL PROTECTED]> Sent: Friday, July 19, 2002 6:38 PM Subject: Re: re reseller referal > EXACTLY! But when they called me they said "This is the way it is" they all > thought it out and "We feel this is the best choice" to say.... They told me > it ould be discussed on the discuss list but I was made to feel by negative > criticisim (OpeSRS people getting upset) from a past e-mail that starting a > discussion would not be in my best interest.... I am glad someone brought it > up.... > > > -- > Mike Allen, 4CheapDomains.Net > [EMAIL PROTECTED] > http://www.4CheapDomains.Net > (812) 275-8425 - Office > (815) 364-1278 - Fax > ----- Original Message ----- > From: "myOstrich Internet" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Friday, July 19, 2002 4:34 PM > Subject: RE: re reseller referal > > > > Poorly thought out and poorly implemented I'm afraid. > > > > It would have been more productive all the way around to discuss the > > potential changes to the referral list with the reseller channel before > > implementing them I think. > > > > Referrals were a big part of our startup business. Sorry to see them go. > > > > What's with that geographic search as the only way to see who is on the > > current list anyway? I don't care where my supplier is physically > > located, and I'm sure not going to look through a number of state lists > > before I pick a reseller. > > > > -t > > > > >
