Check this out Robert and gang,
I received this email from my customer today (The guy that got his
domain from NETZERO.... The registry finally confirmed it was nacked and we
are trying again.. Anyone have any good advice from here? One thing as he
references in this letter, is he is a "NON" us resident...
Mikey
<quote>
Dear Mike,
the period I paid for finishes next year. I actually paid
money to namezero and this is reflected in expiration date.
"whois" shows Netsol registry, so namezero is Netsol reseller.
Netsol got their money from namezero as it is Netsol who
manages whois dates... And more, I assume Netsol most likely
received _prepayment_ from bulk reseller!
The only document I can obtain is old credit card statement,
but I naturally do not want to send/fax it as I do not wish
my cc number to be transferred for non-payment purposes. Anyway
the statment may not help as is not in english language.
I just checked current management tools, there is no "lock" button
to off/on inside. However I found very bad notice inside.
They are going to reset all passwords and send new passwords by
paper mail! I bet many customers will not receive paper mail
as well as transfer-away emails! The domain management will be
unavailable! Read
https://www.netsol.com/en_US/promotions/offers/acct-migration-faq.html
So I wish to leave these guys as soon as possible!!
</quote>
----- Original Message -----
From: "Robert L Mathews" <[EMAIL PROTECTED]>
To: "discuss-list" <[EMAIL PROTECTED]>
Sent: Wednesday, August 07, 2002 2:06 PM
Subject: Re: Fast Auto-Nack!
> At 8/7/02 10:50 AM, Mike Allen wrote:
>
> >That's odd. It has 15 months left till expiration. He purchased it
through
> >name zero (Actually from verisign) and he said he is unhappy with the
> >service and all he has read and wants to get it moved. Although he
received
> >that e-mail, I haven't seen it rejected from the registry yet...
>
> It takes a couple of extra days.
>
> You'll have to call Verisign, and I'm almost positive that they'll tell
> you that they don't have a record of the payment, despite the expiration
> shown in WHOIS. This is a common problem with NameZero domains.
>
> You can argue with them all you want about how they must have received
> the payment to have updated the WHOIS expiration, but it won't do any
> good, I've found. They'll ask you for proof that the customer paid
> anyway, and when you provide it, they'll lose it, or tell you that the
> previous "customer service" rep you spoke to didn't correctly enter your
> proof in the system. This will happen repeatedly over a period of months.
>
> Not that I'm bitter.
>
> ------------------------------------
> Robert L Mathews, Tiger Technologies
>
