The reason that Geotrust (or any other vendor for that matter) send the verification emails directly is two-fold: 1- Yes, they do the verification of the organization, and need to ensure that the information provided is accurate. It isn't really a "we don't trust you" issue, but instead a legal obligation to ensure they did their due diligence.
Should you want to deal with this verification on behalf of your customer, you can add yourself as the admin contact/tech contact, and the correspondence will go to you. And you will have to provide the corporate information on behalf of the customer. 2- They also use the email to deliver the cert directly to the user. Again, you can put someone on your team as the contact, and they will receive it if that is a better option for you. But keep in mind, depending on volume, you may not want to have to deal with all of these requests, that is up to you. Additionally, Geotrust will NOT contact the customer directly to renew the certificate, that will be done through OpenSRS. Hope that helps. Kim Phelan Product Manager Tucows, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of [EMAIL PROTECTED] Sent: Saturday, August 24, 2002 4:57 PM To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: Re: Geotrust contacts directly to our customers ! Hi, I think you mean, Geotrust or other Certificate Authorities do not trust their resellers. Ertan S. Kriter LTD. ------------------------------------------------------------------- KRIWEB HOSTING Phone : 0090 216 449 1995-96 Fax : 0090 216 346 0772 Email : [EMAIL PROTECTED] Web : http://www.kriweb.com Online Order : https://secure.kriweb.com WTSY : http://wtsy.kriweb.com ------------------------------------------------------------------- [EMAIL PROTECTED] wrote: > We ordered SSL cert from RWI and Geotrust sent an email to our customer > about documents.(customer forwarded this message to us) > I think they got the email address from WHOIS of the domain. > As a reseller we don't want that Geotrust contacts to our customers. > We will fax to Geotrust what they need, when we receive it from > customer. That is generally a part of the cert verification process. The Certificate Authorities usually will contact the applicant via e-mail, phone or other methods to verify they are who they say they are.
