Cert Madness

[Derek J. Balling]

I've submitted a ticket to support, but since it's their day off maybe someone can enlighten me.

At what point in the ordering process does a customer get to choose which of the four certificate types listed at http://resellers.tucows.com/opensrs/certificates/ they actually want?

I sent up my first cert order today (for my own server), and for reasons that defy my imagination, it defaulted to a $99 cert (either QuickSSL Premium or True BusinessID, I'm not really sure of anything other than how much money was deducted from my balance). It's PROBABLY a True BusinessID because it quoted me a turnaround time of several days instead of the 10 Minutes the QuickSSL certs offer.

But I never in the entire process, from entering the request as a user, to approving it as the RSP, to submitting the CSR as the end-user again, and at no point was I ever asked what *type* of cert I wanted....

It's very frustrating. Meanwhile I had to dig left and right to find the darn request and approve it (new system, old system, blah blah blah). Makes a guy want to NOT buy the product he sells and just go call Thawte up and order from them.

D