From: "Marc Schneiders" wrote on Friday, February 14, 2003 7:10 PM
> > My guess is that hotmail gets a lot of these nearly identical messages at > one time from Tucows and then thinks it must be spam. > > What can we do about this to avoid that people lose a domain, because the > reminders end up in the junk folder? And that resellers lose customers. > And Tucows too. > While ago I suggested that a domain name be part of the subject in the message... this catches the customers' attention... the argument from the developers was BUT our renewal reminder messages combine several domains if they are due for renewal on the same day... I suggested something simple, already practiced by other Registrars can be enlisted; Count $domains if only one domain -> Subject : X day $domain renewal reminder else -> Subject: X day $domain and other domains renewal reminder I think this was over a year ago, I agree with you, we see a significant number of customers whose renewal reminders end up in trash / junk folders and hope that one of these days the SUBJECT of renewal reminders will contain the domain name. cheers Genie
