Well, if you read the Registrar Agreement you can generally see what our obligation is although it is a very gray area:
<Snippet> 3.7.5 Registrar shall register Registered Names to Registered Name Holders only for fixed periods. At the conclusion of the registration period, failure by or on behalf of the Registered Name Holder to pay a renewal fee within the time specified in a second notice or reminder shall, in the absence of extenuating circumstances, result in cancellation of the registration. In the event that ICANN adopts a specification or policy concerning procedures for handling expiration of registrations, Registrar shall abide by that specification or policy. </Snippet> There is only one mandatory renewal email which is sent by our system on the 5th day before expiry. The 90, 60, 30, 10, and -10 are all configurable and optional. We do have TWO ways of informing a registrant of the pending deletion of their domain though: 1)The mandatory email listed above. 2)At Day Zero, we place the domain in Registrar Hold status, which stops the domain from resolving on the Internet. I personally don't know of any better way to tell someone to renew the lease for their car than ripping the engine out :) Peter Ejtel Sales Manager Tucows Inc. [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Thursday, March 06, 2003 1:52 PM To: Edward Gray Cc: [EMAIL PROTECTED] Subject: Re: SpamCop We had a similar problem with Spamcop's blacklist about a year ago. At that time: 1) It took way more that one complaint to get a server added to the blacklist 2) after speaking with someone at Spamcop, our mail server was quickly removed from the blacklist and they added to some list so it wouldn't be automatically added back. Now the BL was very experimental at the time (perhaps it still is as I haven't checked that latest status of it) and maybe they have changed procedures since then, however our mail server has not been added to the BL since then. By the way, what are the 2 required renewal notices? I know of one (it used to be a 0 day notice but I think was later changed to a 5 day notice). We have end-user renewal notices at OpenSRS turned off and we send 3 notices of our own (at 60, 30, 0 days). Perhaps the registrants notice that the "required opensrs notices" are not from us, so they report them as spam. On Thu, 6 Mar 2003, Edward Gray wrote: > Early this morning the opensrs mail system that is used for sending OpenSRS > domain renewal notifications was > blacklisted by SpamCop. > > This has happened several times in the past specifically with SpamCop. This > occurs because a registrant receives the renewal notice and in error, flags > it as a Spam message with SpamCop. We are required to send at least 2 > renewal notices to the owner of every domain as per the ICANN Registrar > Accreditation Agreement. > > The duration that the blacklist will remain active is difficult to determine > but the longest we have remained blacklisted so far is approximately 19 > hours with some of the events lasting a 1-2 hours. > > Edward Gray > Director, Operations & Networks > Tucows Inc. > [EMAIL PROTECTED] > >
