I got one on Oct. 6 for one of my certs purchased through my reseller account.
John Vogel ----- Original Message ----- From: "Kim Phelan" <[EMAIL PROTECTED]> To: "T. Jagger" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Tuesday, October 14, 2003 12:15 PM Subject: RE: Geotrust sending cert renewal notices to customers in advance of resellers' notices > You are correct, Geotrust is not to send these emails. > > There was a flag that was accidentally not disabled, but this was > remedied about 1.5 months ago. About 100 messages got sent inadvertently. > > They should no longer be happening at all. > Can you tell me when this was sent? I want to double check. > > Thanks, > > Kim Phelan > Product Manager > Tucows, Inc. > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of T. Jagger > Sent: Tuesday, October 14, 2003 1:03 PM > To: [EMAIL PROTECTED] > Subject: Geotrust sending cert renewal notices to customers in advance > of resellers' notices > > > Howdy, > > For some reason I thought that Geotrust was supposed to refrain from > directly contacting our customers for certificate renewals. In our > resellers2 RWI we have end-user renewal notice customization that begins > with a 60-day renewal notice, however Geotrust is contacting customers > prior to that with the following renewal: > > <quote> > > *** This email was automatically generated from a non-response mailbox. *** > > Renewal Notice for [customer's hostname here] > > Dear GeoTrust Customer, > > Your GeoTrust True BusinessID certificate will expire in 88 Days! It is > important that you renew your certificate as soon as possible to ensure > your website is securely handling credit card transactions and > collecting sensitive information through your website. Please note that > GeoTrust acquired Equifax Secure Technology in September 2001. > > GeoTrust will add up to 3 months to your new certificate to allow you to > renew today without losing any of your existing certificate validity > period. Renew your True BusinessID certificate today and GeoTrust will > give you 12% off a two-year certificate! > > HOW DO YOU RENEW? > > To renew your certificate, please do one of the following: > > 1. If you are GeoTrust Reseller/Partner, please Log In to your > GeoCenter account and select the Placing Orders option. Renew > certificate through the normal process. Our systems will automatically > recognize the domain as a renewal, and provide you with this special offer. > > 2. If your service provider purchased this certificate, please contact > them directly to take advantage of this offer. > > 3. If you purchased the certificate from www.geotrust.com, click on the > following URL and select one of the renewal options: > > http://www.geotrust.com/webtrust/renewal > > 4. Or contact us through our customer support center, > http://www.geotrust.com/customer_support, for renewal suggestions. > > Please note that a certificate signing requests must be generated from > your web server. If your SSL certificate was originally obtained > through your ISP, then you must contact them immediately and they will > generate a new request on your behalf. If your web server is Microsoft > IIS 5, then you MUST generate a new Certificate Signing Request (CSR). > > In an effort to continue to provide excellent customer service, a member > of our team will attempt to reach the contacts listed on your website as > a final reminder. > > If you have already renewed your certificate, please disregard this notice. > > Thanks for choosing GeoTrust again! > > Sincerely, > > Rapid Response Unit @ GeoTrust > > For Support, FAQs and other information, please go to > http://www.geotrust.com/customer_support > > </quote> > > Although they ever so briefly mention purchasing from a "service > provider" this certainly does not help the customer know where to renew, > especially considering this notice is coming almost a month prior to our > renewal notice, and given embedded URLs in the message my guess is 99% > of the customers receiving this message will opt to renew through it. > > Also please note the part where it says "... a member of our [Geotrust] > team will attempt to reach the contacts listed on your website...". > > I thought this was the kind of cheesy direct marketing to our customers > was not allowed by Tucows. Can you look into this please? > > Thanks, > Todd Jagger >
