----- Original Message ----- From: "Joe Cline" <[EMAIL PROTECTED]> To: "Winston Neutel" <[EMAIL PROTECTED]> Cc: "James M Woods" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Saturday, November 08, 2003 3:07 PM Subject: Re: Whois Day 3 :-)
> On Fri, Nov 07, 2003 at 07:28:15PM -0500, Winston Neutel wrote: > > Very nice. One thing seems odd to me, though. The default "From:" > > address is the reseller's support address and the default footer > > says "NOTE: Please do NOT reply to this message this is an outgoing > > message only." > > > > Why is this statement in the footer when the message comes from the > > appropriate address to which questions should be sent? > > Luckily that text can be removed/modified. > > I'd like to register my objection to this instruction in the Message > Body: > > "If any of the information above is inaccurate, you must > correct it by visiting our website." > > I'm sorry, but visiting our website is not going to help them. We > have no plans for maintaining an interface for them to submit contact > changes. Yup. Same here. > What if I want it to say: > > "If any of the information above is inaccurate, please > reply to this email with the corrected information" > > Because that's all I really want my customers to have to do. Likewise. I'd venture to guess that less than 1 in 10 of the registrant contacts for our registered domains has the login and password to get into the management web interface. Mostly, they're held by us and given to technicians or web developers for the domain. > As it stands now, the only chance I have is hoping the customer reads > all the way down (unlikely) to see the footer: > > "Disregard what we say above about visiting our website to correct > any inaccurate information. Just reply to this email" > > I'm all for requiring a block of "mandatory, verbatim text" that can't > be modified, but as far as instructions to our customers, I'd like > that to be left up to me to define. > > At the very least, please allow us to choose from a list of options > (one of which is just a simple "reply to this message" option) about > the corrective action needed to be taken, instead of making the > assumption that "visiting our website" is the correct instruction. How about the option to just bag the whole f*****g mess and avoid the confusion this is going to cause for absolutely no benefit to anyone? How many other registrars are actually complying with this ICANN "requirement"?
