bla bla bla as far as i know customers can obtain the auth code via their control panel
----- Original Message ----- From: "Gordon Hudson" <[EMAIL PROTECTED]> To: "Doug Friend" <[EMAIL PROTECTED]> Cc: "OPENSRS Discuss List" <[EMAIL PROTECTED]> Sent: Wednesday, December 24, 2003 8:47 PM Subject: Re: Problems transferring .biz domains from Godaddy > > ----- Original Message ----- > From: "Doug Friend" <[EMAIL PROTECTED]> > To: "Gordon Hudson" <[EMAIL PROTECTED]> > Cc: "OPENSRS Discuss List" <[EMAIL PROTECTED]> > Sent: Wednesday, December 24, 2003 3:49 PM > Subject: Re: Problems transferring .biz domains from Godaddy > > > > Hi Gordon (& JB), > > > > The only real way through this is perserverence, either yours or your > clients. > > They need to keep bugging their existing registrar until they will let > them go. > > > > Educate your customer about how transfers work, point them to ICANN's form > to > > file a complaint > http://www.internic.net/cgi/registrars/problem-report.cgi, let > > them know with non-EPP transfers the only way for the transfer to fail is > if > > they don't confirm it or if the existing registrar doesn't NACK it. For > EPP > > domains, their current registrar is obliged to provide the registrant with > the > > auth code. > > > > This will take some time, but you should have a loyal customer by the time > it's > > through. > > Yes, this is what we are doing. > > What annoys me is that Godaddy KNOW how the transfer system works and they > appear to be deliberately trying to confuse customers. > > Regards > > Gordon Hudson > Hostroute.com Ltd > www.hostroute.net > > > > > ------------------------------------------------ >
