3. REVISED: "Email Storage Capacity Reached" Policy Amendment ---------
Tucows has amended its policy for the continued delivery of email being sent to a mailbox that has reached it's storage capacity. The
change is effective 22 January 2004.
Effective 22 January 2004, the email system will permanently reject all new messages. The sender of any email to this account will receive an email indicating 'quota exceeded' with a permanent mail delivery failure. Until the user deletes messages or upgrades their mailbox quota, mail will continue to be permanently rejected.
Mailbox owners will continue to receive an alert when their mailbox reaches 80% capacity.
It appears the email system is sending quota exceeded notices, not alerts, when a customer's mailbox reaches 80% indicating that mail is not being delivered to the mailbox and will "continue to be rejected permanently". Not only is this not an "alert" as specified above, it is not really accurate. People are (logically) thinking that they're not receiving mail when their mailboxes still show available capacity.
The actual wording of the message sent at 80% is:
"Your email account has exceeded it's [<- sic, should be "its"] Disk Quota. Please go to the Webmail interface at https://webmaillogin.com to delete mail. Until this is done, mail will continue to be rejected permanently."
Could you please have the system send a more appropriate alert/warning at 80% and the quota exceeded message when mail is actually bouncing (or really close to it, like 98% or something)?
Thanks, tj
