Hello, I wonder are there any rules at tucows for resellers regarding their websites accessibility and, more important, resellers Quality of Service? I have a lot of domains with one of tucows resellers who maintain their OWN customer management databse. In other words, I am not able to manage my domains through common manage.opensrs.net and I do not use triple domain/login/pass in order to login to their system, just username and password. And you know what... In best case, they require ~2 hours to transmit any changes to tucows. Very often, changes are not transmitted to tucows at all and I need to submit support ticket for them to change DNS etc. manually. ORG domains always require support ticket for changes to be made. I would be happy to manage my domains through manage.opensrs.net instead but this reseller does not support such a feature. I wonder are there any rules set by tucows for those types of resellers? I would not tell URL of this reseller now, hope they can improve their system and I do not want to badmouth them... it is good company in all aspects besides domain management.
Regards, Alexander
