Hello All, This is a suggestion for tucows team for email services.
When we, as a reseller process an order for client's mailbox (assuming he is a new customer) ther are a lot of questions to be answered for him - like how to access mail box, how to use web interface, how to change passwords etc. Indeed, there is a site help.webmaillogin.com but there are following drawbacks related to user education and support. - Firstly, theere is no help link, after user logs in. - Even though if we ignore the exposure of webmaillogin, the user is confused with too many urls... like http://mail.theirdomain.com (for actual use) http://help.webmaillogin.com ... (for help ) etc therefore , please make the help file available from the very initial webmail screen - mail.theirdomain.com there too, the login should not be mandatory... (help text can always be shown, even without authorisation) - Finally, (and very significant) . Consider the user as a non-tech person. All teh instructions in helpfile use a dummy domain name for explanations. When as per above suggestion, you already have their domain name in the URL. Just use the PHP or some CGI script and make the content dynamic, by specifically referring to their own domains in the server names, like mail.realcompanyname.com rather than saying mail.yourdomain.com etc. this would be rather personalized and users will not be confused. Best Regards, -- Raj.
