Transfer of .ORG domain

[Jim McAtee]

A customer is transfering a .org domain away from us to directNIC.  They 
put in the transfer request and received the following (not sure if this 
was a message on a web page or if it was in an email):

Pending Registry Approval
We have submitted the transfer request to the current registrar of the
domain. Please contact your current registrar to make sure they will 
approve
the domain transfer without delay.
This suggests that the transfer is waiting for us/Tucows to approve the 
transfer.  I haven't even received a notification of the transfer and see 
nothing in the RWI for this domain.