On 02/26/2011 10:50 AM, Richard Pieri wrote: > On Feb 26, 2011, at 8:26 AM, Chris O'Connell wrote: >> Sorry, I meant change control, like tracking hardware, software and other >> changes to systems or softwares. > Yep, that's change management. If you're looking for the whole ITIL stack > then there isn't a whole lot on the open source front. OTRS has a full ITIL > stack available but I've never used it. > > If all you need is a ticket tracking system then RT should work well. > Actually, RT could do the change management. It is pretty feature rich.
-- Jerry Feldman <[email protected]> Boston Linux and Unix PGP key id: 537C5846 PGP Key fingerprint: 3D1B 8377 A3C0 A5F2 ECBB CA3B 4607 4319 537C 5846
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